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Re: I didn't receive a text message verification code

Active Member
Michael D Member Since: Nov 11, 2018
121 of 984

I'm having the same problem others have reported - please advise.

Community Guru
Jo-An B Member Since: Aug 2, 2016
122 of 984

Hi Michael,

We followed up with the team and they will update you directly via a support ticket regarding the status of your account.

~ Jo-An

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Active Member
Tyler S Member Since: Nov 21, 2018
123 of 984

I'm having this issue as well, I believe I've waited a few hours and still no code. Can someone help? 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
124 of 984

Hi Tyler,

 

We'll have one of our team members reach out to you directly and assist you with your phone verification process, thank you for reaching out to us.

~ Bojan
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Active Member
Joshua T Member Since: Dec 7, 2018
125 of 984

Hi

I, also, didn't receive a verification text.

It's been a few hours already.

 

Community Guru
Jo-An B Member Since: Aug 2, 2016
126 of 984

Hi Joshua,

A member of the Customer Support Team will reach out to you to assist you further. 

~ Jo-An

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Active Member
Ahnaf Z Member Since: Dec 8, 2018
127 of 984

I haven't received a text verification code either. I've tried on multiple days, from my pc and my phone. Please help.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
128 of 984

Hi Ahnaf, 


A member of the Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Active Member
Alison Z Member Since: Nov 8, 2018
129 of 984

No matter how many times I submit my phone number (it's the correct, US number), I'm not receiving any texts/verification codes.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
130 of 984

Hi Alison,

 

One of our team members will reach out to you via ticket and assist you further with the verification code, thank you.


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