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Re: verify phone number

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
261 of 1,354

Hi Alexander, and Jawara, 


I've shared your account information with the Customer Support Team and they will reach out to you both to assist you with your verification.


-Avery
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Active Member
Srishti M Member Since: Dec 10, 2018
262 of 1,354

Hello!

 

I am facing the same issue. I have tried using different browsers but the problem persists. I'm not receiving any text message to verify my number. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
263 of 1,354

Hi Shrishti, 

I'll go ahead and share your account information with the Customer Support Team so that they can assist you further.


-Avery
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Active Member
Lucia D Member Since: Dec 12, 2018
264 of 1,354

Hi - can you also please share my account with the Customer Support Team?  (I was the original post) than you.

Active Member
Lucia D Member Since: Dec 12, 2018
265 of 1,354

I have already entered the code to verify my phone number and when I try to complete my profile, a pop up screen asks for my phone number again to verify it but it gets stuck when I enter it, and "Verify phone number" is not working, thus I am unable to complete my profile.  Please help.  Thank you.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
266 of 1,354

Hi Lucia,

 

We'll have one of our team members reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
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Active Member
Sandi H Member Since: Dec 17, 2018
267 of 1,354

Hi, I have tried verifying my profile at least 10 times. The text with the verification code has never come through to my phone. The phone number is right, so I don't know what the problem is. 

 

Can someone help me?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
268 of 1,354

Hi Sandi,

 

One of our team members will reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
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Active Member
Justin A Member Since: Dec 20, 2018
269 of 1,354

Hello, 

 

I have filled out my application and when I get to the verify phone number section, I am unable to send a verification. The phone number is correct and I press the button but no text is sent. I have tried in both chrome and firefox, deleted cache and cookies etc... and it still fails to register. Any official help would be greatly appreciated!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
270 of 1,354

Hi Justin, and Tori, 


A member of the Customer Support Team will reach out to you to assist you with your phone verification. 


-Avery
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