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Re: verify phone number

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
261 of 1,367

Hi Christopher and Mark,

 

We're sorry to hear that you are having trouble completing the phone verification process. One of our customer support agents will reach out to you via email directly to assist you further, thank you!


-Joanne
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Active Member
Alexander C Member Since: Dec 8, 2018
262 of 1,367

Hello,

Also experiencing issues with the verify phone number not responding. Tried multiple browsers and computers.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
263 of 1,367

Hi Alexander, and Jawara, 


I've shared your account information with the Customer Support Team and they will reach out to you both to assist you with your verification.


-Avery
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Active Member
Srishti M Member Since: Dec 10, 2018
264 of 1,367

Hello!

 

I am facing the same issue. I have tried using different browsers but the problem persists. I'm not receiving any text message to verify my number. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
265 of 1,367

Hi Shrishti, 

I'll go ahead and share your account information with the Customer Support Team so that they can assist you further.


-Avery
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Active Member
Lucia D Member Since: Dec 12, 2018
266 of 1,367

Hi - can you also please share my account with the Customer Support Team?  (I was the original post) than you.

Active Member
Lucia D Member Since: Dec 12, 2018
267 of 1,367

I have already entered the code to verify my phone number and when I try to complete my profile, a pop up screen asks for my phone number again to verify it but it gets stuck when I enter it, and "Verify phone number" is not working, thus I am unable to complete my profile.  Please help.  Thank you.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
268 of 1,367

Hi Lucia,

 

We'll have one of our team members reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
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Active Member
Sandi H Member Since: Dec 17, 2018
269 of 1,367

Hi, I have tried verifying my profile at least 10 times. The text with the verification code has never come through to my phone. The phone number is right, so I don't know what the problem is. 

 

Can someone help me?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
270 of 1,367

Hi Sandi,

 

One of our team members will reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
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