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Re: Phone verification

Active Member
Christopher C Member Since: Nov 24, 2018
251 of 1,173

I cannot verify my phone number. When I click to verify nothing happens

Active Member
Chris D Member Since: Nov 24, 2018
252 of 1,173

I can't verify mine either, when i click the button to verify, nothing happens. I've tried multiple browsers and even mobile browsers and it still doesn't work

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
253 of 1,173

Hi Christopher and Mark,

 

We're sorry to hear that you are having trouble completing the phone verification process. One of our customer support agents will reach out to you via email directly to assist you further, thank you!


-Joanne
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Active Member
Alexander C Member Since: Dec 8, 2018
254 of 1,173

Hello,

Also experiencing issues with the verify phone number not responding. Tried multiple browsers and computers.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
255 of 1,173

Hi Alexander, and Jawara, 


I've shared your account information with the Customer Support Team and they will reach out to you both to assist you with your verification.


-Avery
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Active Member
Srishti M Member Since: Dec 10, 2018
256 of 1,173

Hello!

 

I am facing the same issue. I have tried using different browsers but the problem persists. I'm not receiving any text message to verify my number. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
257 of 1,173

Hi Shrishti, 

I'll go ahead and share your account information with the Customer Support Team so that they can assist you further.


-Avery
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Active Member
Lucia D Member Since: Dec 12, 2018
258 of 1,173

Hi - can you also please share my account with the Customer Support Team?  (I was the original post) than you.

Active Member
Lucia D Member Since: Dec 12, 2018
259 of 1,173

I have already entered the code to verify my phone number and when I try to complete my profile, a pop up screen asks for my phone number again to verify it but it gets stuck when I enter it, and "Verify phone number" is not working, thus I am unable to complete my profile.  Please help.  Thank you.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
260 of 1,173

Hi Lucia,

 

We'll have one of our team members reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
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