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Re: Verify phone number is not working

Active Member
Sandi H Member Since: Dec 17, 2018
261 of 1,138

Hi, I have tried verifying my profile at least 10 times. The text with the verification code has never come through to my phone. The phone number is right, so I don't know what the problem is. 


Can someone help me?

Bojan S Moderator Member Since: Mar 9, 2018
262 of 1,138

Hi Sandi,


One of our team members will reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
Active Member
Justin A Member Since: Dec 20, 2018
263 of 1,138



I have filled out my application and when I get to the verify phone number section, I am unable to send a verification. The phone number is correct and I press the button but no text is sent. I have tried in both chrome and firefox, deleted cache and cookies etc... and it still fails to register. Any official help would be greatly appreciated!

Avery O Moderator Member Since: Nov 23, 2015
264 of 1,138

Hi Justin, and Tori, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 

Active Member
Tori B Member Since: Dec 20, 2018
265 of 1,138

I am trying to complete my profile and I entered my phone number and hit the verify phone number button but never received security code. Can someone help me?

Active Member
Racquel M Member Since: Dec 22, 2018
266 of 1,138

My name is Racquel Mcbroom - Marsh. I am also having trouble verifying my phone and cannot recieve text codes. 

Community Guru
Jo-An B Member Since: Aug 2, 2016
267 of 1,138

Hi Racquel,

One of our team members will reach out to you directly and assist you further with your phone verification process. Thanks. 

~ Jo-An

Active Member
Hunter C Member Since: Jan 25, 2018
268 of 1,138

I am in the process of filling out all of the necessary fields so that I can begin looking for work as a freelancer on upwork. However, there is a step that asks for your phone number and it says that a 5-digit verification code will be sent to your phone. I have entered my phone number several times now and am yet to recive the 5-digit code. Can anyone help me with this, as I have already invested a good bit of time up to this point and the system will not let me go any further until I have this 5-digit code. Many Thanks, Hunter Chavanne

Community Guru
Nina K Member Since: Nov 29, 2017
269 of 1,138

Hi Hunter,

A member of the team will reach out to you directly to help assist you with this.

Active Member
Tabitha B Member Since: Feb 17, 2018
270 of 1,138
Currently having the same problem. Help!