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Re: I did not receive the text verification code

Moderator
Avery O Moderator Member Since: Nov 23, 2015
331 of 1,730

Hi Riku, 

 

I've shared your account information with the Customer Support Team and they will reach out to you to assist you with your issue.


-Avery
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Active Member
Tammy M Member Since: Dec 26, 2018
332 of 1,730

I pushed the verify phone number button and keep receing message in red "

You failed to verify this phone number. Please provide a different number."

. Will someone from the admin team please contact me. 

 

I have already tried a different broswer before and cleared the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked. I still have not received a verification text. I know I am receiving text messages from other sources though.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
333 of 1,730

Hi Tammy,

 

We'll have one of our agents reach out to you directly via support ticket and assist you further with your phone verification process, thank you.

~ Bojan
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Active Member
Ron M Member Since: Dec 28, 2018
334 of 1,730

Hello,

 I'm trying to set up a Freelancer account but when asked to verify my phone number I never do receive a verification code text (5-digit code). 

Thanks

Ron **Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
335 of 1,730

Hi Ron,

 

We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
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Active Member
Ron M Member Since: Dec 28, 2018
336 of 1,730

Thanks Bojan for your reply. I look forward to working with one of your agents soon.

Ron

Active Member
Jake H Member Since: Jun 14, 2018
337 of 1,730
Hello, I am trying to finish my profile for Upwork. However after entering my number I did not receive the verification code and cannot proceed. Any help would be greatly appreciated!
Moderator
Avery O Moderator Member Since: Nov 23, 2015
338 of 1,730

Hi Jake, 


I've shared this with the Customer Support Team and they will get back to you through an email to assist you further.


-Avery
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Active Member
Lorise D Member Since: Dec 27, 2018
339 of 1,730

Hello, I cannot receive texts, yet I still have to confirm my new account. I can only receive messages via email, how can I do this when this is not an option?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
340 of 1,730

Hi Lorise,

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone, thank you.


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