Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Dec 25, 2018 06:14:19 PM by Riku Y
I am signing up and I am at the stage where it asks, "next, you'll be asked to verify your phone number for added security." I click "continue" and then I enter my phone number, but when I click "verify phone number" nothing happens. I have tried clearing cookies, tried 3 different browsers and 3 different devices, but nothing is working. Can somebody help me?
Dec 25, 2018 08:05:39 PM by Avery O
Hi Riku,
I've shared your account information with the Customer Support Team and they will reach out to you to assist you with your issue.
Dec 26, 2018 08:02:17 AM by Tammy M
I pushed the verify phone number button and keep receing message in red "
. Will someone from the admin team please contact me.
I have already tried a different broswer before and cleared the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked. I still have not received a verification text. I know I am receiving text messages from other sources though.
Dec 26, 2018 08:38:09 AM by Bojan S
Hi Tammy,
We'll have one of our agents reach out to you directly via support ticket and assist you further with your phone verification process, thank you.
Dec 28, 2018 10:26:48 AM Edited Dec 28, 2018 10:48:03 AM by Bojan S
Hello,
I'm trying to set up a Freelancer account but when asked to verify my phone number I never do receive a verification code text (5-digit code).
Thanks
Ron **Edited for community guidelines**
Dec 28, 2018 10:50:38 AM by Bojan S
Hi Ron,
We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you.
Dec 28, 2018 12:50:29 PM by Ron M
Thanks Bojan for your reply. I look forward to working with one of your agents soon.
Ron
Jun 14, 2018 07:55:59 PM by Jake H
Jun 14, 2018 08:17:35 PM by Avery O
Hi Jake,
I've shared this with the Customer Support Team and they will get back to you through an email to assist you further.
Dec 27, 2018 08:03:10 AM by Lorise D
Hello, I cannot receive texts, yet I still have to confirm my new account. I can only receive messages via email, how can I do this when this is not an option?
Dec 27, 2018 08:18:42 AM by Goran V
Hi Lorise,
One of our team members will reach out to you via ticket and assist you further with verifying your phone, thank you.
Dec 29, 2018 02:58:14 PM by Jillian D
Hi, I am also trying to join Upwork but I am not receiving a code after entering my number into the prompt. I waited for a while but I never received a code. Is there anyway I can get in contact with support so I can get that resolved?
Dec 29, 2018 03:23:33 PM by Bojan S
Hi Jillian,
One of our team members will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.
Dec 29, 2018 04:09:13 PM by Jillian D
Dec 30, 2018 03:02:39 PM by Stephanie E
Dec 30, 2018 03:39:11 PM by Bojan S
Hi Stephanie,
I've shared your concern with our team and one of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.
Dec 30, 2018 09:20:38 PM by Jezreel L
I'm having the exact same issue when trying to complete my profile; I'm on Chrome and have tried other browsers, and am also entering it in the format suggested on the thread, but have not received any text messages. Please help, thanks!
Dec 30, 2018 10:31:33 PM by Jo-An B
Hi Jezreel,
One of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.
Dec 31, 2018 01:00:42 PM by Bojan S
Hi Eduardo,
We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification process, thank you.
Dec 31, 2018 12:55:49 PM by Eduardo M
Hello, I signed up today but I haven't recieved the phone verification text and can't procceed with creating my profile.
Jan 5, 2019 08:14:12 AM by Jessica N
Hi - I am having the same issue. I did try different browsers and cleared my cookies/history.
The button to verify the phone number is not working.
Jan 5, 2019 08:38:14 AM by Bojan S
Thank you for reaching out to us, Jessica. One of our team members will reach out to you directly and assist you with your phone verification process.
Jan 7, 2019 06:40:54 AM by Jillian D
Jan 7, 2019 11:07:20 AM by Korey B
Hi Upwork Team,
During account creation, I am receiving a message stating I failed to verify the phone number being used and to try a different phone number. I keep trying different numbers but receive the same message.
Please advise on how I can verify the account.
Thanks!
Jan 7, 2019 12:55:37 PM by Valeria K
Hi Korey,
We'll have one of our agents reach out to you directly and assist with the verification.
You'll get an email notification about it shortly.
Jan 5, 2019 07:46:02 AM by Joanne P
Hi Brandon,
One of our customer support agents will be reaching out to you via email to assist you with phone verification. Thanks!
Jan 10, 2019 10:41:43 AM Edited Jan 10, 2019 10:45:28 AM by Vicky T
I am also unable to receive a text message verification code. When I click on the "Continue" button, it prompts me for a phone number, but nothing happens. I have tried clearing the cache and using a different browser, but it still doesn't work. So basically I am stuck at my profile page, and cannot continue with anything.
Can someone please reach out to me and tell me how to fix this?
Jan 10, 2019 10:59:52 AM by Bojan S
Hi Vicky,
We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you for reaching out to us.
Jan 15, 2019 11:42:29 AM by Marko R
Hi Bojan, I have the same exact problem.
I enter my phone number and it doesn't send any text with a code. Please have someone contact me so we can resolve this directly. Thank you.
Best,
Marko
Jan 15, 2019 12:38:30 PM by Bojan S
Hi Marko,
Thank you for reaching out to us. We'll have one of our agents reach out to you directly and assist you further with phone verification process.
Jan 16, 2019 02:44:39 AM by Kenya H
Jan 16, 2019 03:43:31 AM by Goran V
Hi Kenya,
I just checked your account and I can see that you have successfully verified your phone number, if further help is needed let me know. Thank you.
Jan 16, 2019 10:02:11 AM by Matthew N
Im unable to verify my phone number. I get the error message:
" You failed to verify this phone number. Please provide a different number."
a proper US mobile phone number is being used.
Jan 16, 2019 10:36:13 AM by Bojan S
Hi Matthew,
One of our team members will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.
Jan 16, 2019 10:32:34 AM by Maurita C
I have just singed up, filled up the forms but I am stuck cause I did not receive the code to verify my phone number. Please help!!
Jan 16, 2019 11:44:13 AM by Bojan S
Hi Maurita,
I checked this for you and it looks like your phone number was successfully verified. Could you please clear your cache and cookies and/or try to use a different browser to log in to your account and check if the issue persists after this. Please let us know if it does and our team will assist you further. Thank you.
Jan 18, 2019 10:50:22 AM by Tyler S
Hello!
I am also having an issue where I input my phone number into the field and press "verify phone number" and nothing is happening.
If someone could assist me as well, that would be tremendous.
Thank you in advance
Tyler