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Re: I didn't receive a text message verification code

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
411 of 2,885

Hi Jillian,

 

One of our team members will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.


~ Bojan
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Active Member
Jillian D Member Since: Dec 29, 2018
412 of 2,885
Hi there,

I just received a text verification code, thank you for your assistance!
Thanks,
Jillian Daniels
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Stephanie E Member Since: Dec 30, 2018
413 of 2,885
I am experiencing the same issue. I have tried clearing out my browser and tried different internet browsers, but nothing happens after I enter my telephone number and click the green “Verify Phone Number” button. Any support would be greatly appreciated so that I can complete my profile.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
414 of 2,885

Hi Stephanie,

 

I've shared your concern with our team and one of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.


~ Bojan
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Active Member
Jezreel L Member Since: Dec 30, 2018
415 of 2,885

I'm having the exact same issue when trying to complete my profile; I'm on Chrome and have tried other browsers, and am also entering it in the format suggested on the thread, but have not received any text messages.  Please help, thanks!

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Community Guru
Jo-An B Member Since: Aug 2, 2016
416 of 2,885

Hi Jezreel,

One of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.

~ Jo-An

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Eduardo M Member Since: Dec 31, 2018
417 of 2,885

 Hello, I am not receiving phone verification code.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
418 of 2,885

Hi Eduardo,

 

We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification process, thank you.


~ Bojan
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Eduardo M Member Since: Dec 31, 2018
419 of 2,885

Hello, I signed up today but I haven't recieved the phone verification text and can't procceed with creating my profile.

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Active Member
Jessica N Member Since: Jan 5, 2019
420 of 2,885

Hi  - I am having the same issue. I did try different browsers and cleared my cookies/history.

 

The button to verify the phone number is not working.