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Re: I didn't receive a text message verification code

Active Member
Stephanie E Member Since: Dec 30, 2018
351 of 1,764
I am experiencing the same issue. I have tried clearing out my browser and tried different internet browsers, but nothing happens after I enter my telephone number and click the green “Verify Phone Number” button. Any support would be greatly appreciated so that I can complete my profile.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
352 of 1,764

Hi Stephanie,

 

I've shared your concern with our team and one of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.

~ Bojan
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Active Member
Jezreel L Member Since: Dec 30, 2018
353 of 1,764

I'm having the exact same issue when trying to complete my profile; I'm on Chrome and have tried other browsers, and am also entering it in the format suggested on the thread, but have not received any text messages.  Please help, thanks!

Community Guru
Jo-An B Member Since: Aug 2, 2016
354 of 1,764

Hi Jezreel,

One of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.

~ Jo-An

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Active Member
Eduardo M Member Since: Dec 31, 2018
355 of 1,764

 Hello, I am not receiving phone verification code.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
356 of 1,764

Hi Eduardo,

 

We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification process, thank you.

~ Bojan
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Active Member
Eduardo M Member Since: Dec 31, 2018
357 of 1,764

Hello, I signed up today but I haven't recieved the phone verification text and can't procceed with creating my profile.

Active Member
Jessica N Member Since: Jan 5, 2019
358 of 1,764

Hi  - I am having the same issue. I did try different browsers and cleared my cookies/history.

 

The button to verify the phone number is not working. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
359 of 1,764

Thank you for reaching out to us, Jessica. One of our team members will reach out to you directly and assist you with your phone verification process.

~ Bojan
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Active Member
Jillian D Member Since: Dec 29, 2018
360 of 1,764
Hi Jessica,

Thank you for your assistance, but I received my code a few hours after I
signed up. Thank you anyways, but I no longer need your assistance.

Thank you for your help!
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