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Re: I didn't receive a text message verification code

Moderator
Avery O Moderator Member Since: Nov 23, 2015
341 of 1,741

Hi Jake, 


I've shared this with the Customer Support Team and they will get back to you through an email to assist you further.


-Avery
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Active Member
Lorise D Member Since: Dec 27, 2018
342 of 1,741

Hello, I cannot receive texts, yet I still have to confirm my new account. I can only receive messages via email, how can I do this when this is not an option?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
343 of 1,741

Hi Lorise,

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone, thank you.


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Active Member
Jillian D Member Since: Dec 29, 2018
344 of 1,741

Hi, I am also trying to join Upwork but I am not receiving a code after entering my number into the prompt. I waited for a while but I never received a code. Is there anyway I can get in contact with support so I can get that resolved?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
345 of 1,741

Hi Jillian,

 

One of our team members will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.

~ Bojan
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Active Member
Jillian D Member Since: Dec 29, 2018
346 of 1,741
Hi there,

I just received a text verification code, thank you for your assistance!
Thanks,
Jillian Daniels
Active Member
Stephanie E Member Since: Dec 30, 2018
347 of 1,741
I am experiencing the same issue. I have tried clearing out my browser and tried different internet browsers, but nothing happens after I enter my telephone number and click the green “Verify Phone Number” button. Any support would be greatly appreciated so that I can complete my profile.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
348 of 1,741

Hi Stephanie,

 

I've shared your concern with our team and one of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.

~ Bojan
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Active Member
Jezreel L Member Since: Dec 30, 2018
349 of 1,741

I'm having the exact same issue when trying to complete my profile; I'm on Chrome and have tried other browsers, and am also entering it in the format suggested on the thread, but have not received any text messages.  Please help, thanks!

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Community Guru
Jo-An B Member Since: Aug 2, 2016
350 of 1,741

Hi Jezreel,

One of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.

~ Jo-An

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