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Re: Verifying my phone number when registering not working

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
381 of 2,383

Hi Jillian,

 

One of our team members will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.


~ Bojan
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Active Member
Jillian D Member Since: Dec 29, 2018
382 of 2,383
Hi there,

I just received a text verification code, thank you for your assistance!
Thanks,
Jillian Daniels
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Active Member
Stephanie E Member Since: Dec 30, 2018
383 of 2,383
I am experiencing the same issue. I have tried clearing out my browser and tried different internet browsers, but nothing happens after I enter my telephone number and click the green “Verify Phone Number” button. Any support would be greatly appreciated so that I can complete my profile.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
384 of 2,383

Hi Stephanie,

 

I've shared your concern with our team and one of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.


~ Bojan
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Active Member
Jezreel L Member Since: Dec 30, 2018
385 of 2,383

I'm having the exact same issue when trying to complete my profile; I'm on Chrome and have tried other browsers, and am also entering it in the format suggested on the thread, but have not received any text messages.  Please help, thanks!

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Community Guru
Jo-An B Member Since: Aug 2, 2016
386 of 2,383

Hi Jezreel,

One of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.

~ Jo-An

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Active Member
Eduardo M Member Since: Dec 31, 2018
387 of 2,383

 Hello, I am not receiving phone verification code.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
388 of 2,383

Hi Eduardo,

 

We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification process, thank you.


~ Bojan
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Active Member
Eduardo M Member Since: Dec 31, 2018
389 of 2,383

Hello, I signed up today but I haven't recieved the phone verification text and can't procceed with creating my profile.

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Active Member
Jessica N Member Since: Jan 5, 2019
390 of 2,383

Hi  - I am having the same issue. I did try different browsers and cleared my cookies/history.

 

The button to verify the phone number is not working.