Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Phone verification

Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
331 of 1,465

Hi Korey, 

 

We'll have one of our agents reach out to you directly and assist with the verification. 

You'll get an email notification about it shortly.

~ Valeria
Untitled
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
332 of 1,465

Hi Brandon,

 

One of our customer support agents will be reaching out to you via email to assist you with phone verification. Thanks!


-Joanne
Untitled
Active Member
Vicky T Member Since: Jan 10, 2019
333 of 1,465

I am also unable to receive a text message verification code. When I click on the "Continue" button, it prompts me for a phone number, but nothing happens. I have tried clearing the cache and using a different browser, but it still doesn't work. So basically I am stuck at my profile page, and cannot continue with anything.

 

Can someone please reach out to me and tell me how to fix this?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
334 of 1,465

Hi Vicky,

 

We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you for reaching out to us.

~ Bojan
Untitled
Active Member
Marko R Member Since: Jan 15, 2019
335 of 1,465

Hi Bojan, I have the same exact problem.

 

I enter my phone number and it doesn't send any text with a code. Please have someone contact me so we can resolve this directly. Thank you.

 

Best,

Marko

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
336 of 1,465

Hi Marko,

 

Thank you for reaching out to us. We'll have one of our agents reach out to you directly and assist you further with phone verification process. 

~ Bojan
Untitled
Active Member
Kenya H Member Since: Jan 16, 2019
337 of 1,465
Hello,

Unfortunately I am having similar problems with receiving a verification text message.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
338 of 1,465

Hi Kenya,

I just checked your account and I can see that you have successfully verified your phone number, if further help is needed let me know. Thank you.


Untitled
Active Member
Matthew N Member Since: Jan 16, 2019
339 of 1,465

Im unable to verify my phone number. I get the error message:

 

" You failed to verify this phone number. Please provide a different number."

 

a proper US mobile phone number is being used. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
340 of 1,465

Hi Matthew,

 

One of our team members will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.

~ Bojan
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS