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Re: I didn't receive a text message verification code

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Active Member
Korey B Member Since: Jan 7, 2019
421 of 2,856

Hi Upwork Team,

 

During account creation, I am receiving a message stating I failed to verify the phone number being used and to try a different phone number. I keep trying different numbers but receive the same message. 

 

Please advise on how I can verify the account. 

 

Thanks!

 

 

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
422 of 2,856

Hi Korey, 

 

We'll have one of our agents reach out to you directly and assist with the verification. 

You'll get an email notification about it shortly.

~ Valeria
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
423 of 2,856

Hi Brandon,

 

One of our customer support agents will be reaching out to you via email to assist you with phone verification. Thanks!


-Joanne
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Vicky T Member Since: Jan 10, 2019
424 of 2,856

I am also unable to receive a text message verification code. When I click on the "Continue" button, it prompts me for a phone number, but nothing happens. I have tried clearing the cache and using a different browser, but it still doesn't work. So basically I am stuck at my profile page, and cannot continue with anything.

 

Can someone please reach out to me and tell me how to fix this?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
425 of 2,856

Hi Vicky,

 

We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you for reaching out to us.


~ Bojan
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Marko R Member Since: Jan 15, 2019
426 of 2,856

Hi Bojan, I have the same exact problem.

 

I enter my phone number and it doesn't send any text with a code. Please have someone contact me so we can resolve this directly. Thank you.

 

Best,

Marko

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
427 of 2,856

Hi Marko,

 

Thank you for reaching out to us. We'll have one of our agents reach out to you directly and assist you further with phone verification process. 


~ Bojan
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Active Member
Kenya H Member Since: Jan 16, 2019
428 of 2,856
Hello,

Unfortunately I am having similar problems with receiving a verification text message.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
429 of 2,856

Hi Kenya,

I just checked your account and I can see that you have successfully verified your phone number, if further help is needed let me know. Thank you.


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Active Member
Matthew N Member Since: Jan 16, 2019
430 of 2,856

Im unable to verify my phone number. I get the error message:

 

" You failed to verify this phone number. Please provide a different number."

 

a proper US mobile phone number is being used.