I didn't receive a text message verification code

[Korey B]

Hi Upwork Team,

During account creation, I am receiving a message stating I failed to verify the phone number being used and to try a different phone number. I keep trying different numbers but receive the same message. 

Please advise on how I can verify the account. 

Thanks!

[Valeria K]

Hi Korey, 

We'll have one of our agents reach out to you directly and assist with the verification. 

You'll get an email notification about it shortly.

[Joanne Marie P]

Hi Brandon,

One of our customer support agents will be reaching out to you via email to assist you with phone verification. Thanks!

[Vicky T]

I am also unable to receive a text message verification code. When I click on the "Continue" button, it prompts me for a phone number, but nothing happens. I have tried clearing the cache and using a different browser, but it still doesn't work. So basically I am stuck at my profile page, and cannot continue with anything.

Can someone please reach out to me and tell me how to fix this?

[Bojan S]

Hi Vicky,

We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you for reaching out to us.

[Marko R]

Hi Bojan, I have the same exact problem.

I enter my phone number and it doesn't send any text with a code. Please have someone contact me so we can resolve this directly. Thank you.

Best,

Marko

[Bojan S]

Hi Marko,

Thank you for reaching out to us. We'll have one of our agents reach out to you directly and assist you further with phone verification process. 

[Kenya H]

Hello,

Unfortunately I am having similar problems with receiving a verification text message.

[Goran V]

Hi Kenya,

I just checked your account and I can see that you have successfully verified your phone number, if further help is needed let me know. Thank you.

[Matthew N]

Im unable to verify my phone number. I get the error message:

" You failed to verify this phone number. Please provide a different number."

a proper US mobile phone number is being used.