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Re: You failed to verify this phone number. Please provide a different number.

Active Member
Marko R Member Since: Jan 15, 2019
341 of 1,579

Hi Bojan, I have the same exact problem.

 

I enter my phone number and it doesn't send any text with a code. Please have someone contact me so we can resolve this directly. Thank you.

 

Best,

Marko

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
342 of 1,579

Hi Marko,

 

Thank you for reaching out to us. We'll have one of our agents reach out to you directly and assist you further with phone verification process. 

~ Bojan
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Active Member
Kenya H Member Since: Jan 16, 2019
343 of 1,579
Hello,

Unfortunately I am having similar problems with receiving a verification text message.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
344 of 1,579

Hi Kenya,

I just checked your account and I can see that you have successfully verified your phone number, if further help is needed let me know. Thank you.


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Active Member
Matthew N Member Since: Jan 16, 2019
345 of 1,579

Im unable to verify my phone number. I get the error message:

 

" You failed to verify this phone number. Please provide a different number."

 

a proper US mobile phone number is being used. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
346 of 1,579

Hi Matthew,

 

One of our team members will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.

~ Bojan
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Active Member
Maurita C Member Since: Jan 16, 2019
347 of 1,579

I have just singed up, filled up the forms but I am stuck cause I did not receive the code to verify my phone number. Please help!!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
348 of 1,579

Hi Maurita,

 

I checked this for you and it looks like your phone number was successfully verified. Could you please clear your cache and cookies and/or try to use a different browser to log in to your account and check if the issue persists after this. Please let us know if it does and our team will assist you further. Thank you.

~ Bojan
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Active Member
Tyler S Member Since: Jan 18, 2019
349 of 1,579

Hello!

 

I am also having an issue where I input my phone number into the field and press "verify phone number" and nothing is happening. 

 

If someone could assist me as well, that would be tremendous. 

 

Thank you in advance

Tyler

Moderator
Avery O Moderator Member Since: Nov 23, 2015
350 of 1,579

Hi Narcisa, 

 

I have followed this up with the team reviewing your case. I apologise for the delay. 


-Avery
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