Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Verification code

Active Member
Vicky T Member Since: Jan 10, 2019
321 of 1,376

I am also unable to receive a text message verification code. When I click on the "Continue" button, it prompts me for a phone number, but nothing happens. I have tried clearing the cache and using a different browser, but it still doesn't work. So basically I am stuck at my profile page, and cannot continue with anything.

 

Can someone please reach out to me and tell me how to fix this?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
322 of 1,376

Hi Vicky,

 

We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you for reaching out to us.

~ Bojan
Untitled
Active Member
Marko R Member Since: Jan 15, 2019
323 of 1,376

Hi Bojan, I have the same exact problem.

 

I enter my phone number and it doesn't send any text with a code. Please have someone contact me so we can resolve this directly. Thank you.

 

Best,

Marko

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
324 of 1,376

Hi Marko,

 

Thank you for reaching out to us. We'll have one of our agents reach out to you directly and assist you further with phone verification process. 

~ Bojan
Untitled
Active Member
Kenya H Member Since: Jan 16, 2019
325 of 1,376
Hello,

Unfortunately I am having similar problems with receiving a verification text message.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
326 of 1,376

Hi Kenya,

I just checked your account and I can see that you have successfully verified your phone number, if further help is needed let me know. Thank you.


Untitled
Active Member
Matthew N Member Since: Jan 16, 2019
327 of 1,376

Im unable to verify my phone number. I get the error message:

 

" You failed to verify this phone number. Please provide a different number."

 

a proper US mobile phone number is being used. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
328 of 1,376

Hi Matthew,

 

One of our team members will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.

~ Bojan
Untitled
Active Member
Maurita C Member Since: Jan 16, 2019
329 of 1,376

I have just singed up, filled up the forms but I am stuck cause I did not receive the code to verify my phone number. Please help!!

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
330 of 1,376

Hi Maurita,

 

I checked this for you and it looks like your phone number was successfully verified. Could you please clear your cache and cookies and/or try to use a different browser to log in to your account and check if the issue persists after this. Please let us know if it does and our team will assist you further. Thank you.

~ Bojan
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS