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Re: I didn't receive a text message verification code

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Active Member
Jessica W Member Since: Jan 16, 2019
21 of 359

Same issue as previous posters, have not recieved verification code, using Chrome on a Mac and have cleared cookies, tried re-sending twice, and nothing. Why is this verification code necessary? Seems like it would only be necessary if you were selling contact information? 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
22 of 359

Hi Jessica, 

To help protect our users and our site, every interaction goes through a Security Verification Process, and the phone verification is one step in doing this. 

I'll have a member of the Customer Support Team reach out to you through email to assist you further with your phone verification. 


-Avery
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Active Member
Jessica W Member Since: Jan 16, 2019
23 of 359
Thank you, I'm sure you can understand my concern, with personal online
security being a priority.
Active Member
Ian I Member Since: Feb 13, 2019
24 of 359

Hi, 

 

I am having the same issue, when I click the verify button it doesn't seem to do anything, are you able to help?

 

Thanks

Ian

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
25 of 359

Hi Ian,

 

One of our agents will reach out to you shortly to assist you further with your phone verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
Deanna B Member Since: Jan 31, 2019
26 of 359
Still haven't received my code I've tried as well.. Can someone please email me and let me know how to resolve this. Thank you
Moderator
Goran V Moderator Member Since: Mar 24, 2017
27 of 359

Hi Deanna,

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone number, thank you.


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Active Member
William W Member Since: Aug 6, 2018
28 of 359

I am having this issue as well.  When I click the link to send the code nothing happens.  

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
29 of 359

Hi William,

 

One of our team members will reach out to you and assist you directly, thank you for your patience!

~ Bojan
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Active Member
Jessica M Member Since: Feb 10, 2019
30 of 359
I am having this same problem.