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Re: Issue with Phone Verification

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
391 of 2,090

Hi Narcisa, 

 

I have followed this up with the team reviewing your case. I apologise for the delay. 


-Avery
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Active Member
Alina K Member Since: Jan 20, 2019
392 of 2,090
I am unable to verify my number. I tried 2 numbers but didnt recevie any text. Can you please call on my number instead to verify it.
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
393 of 2,090

Hi Alina, 


The Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Active Member
Nicole St John H Member Since: Jan 22, 2019
394 of 2,090

Hi All,

 

I'm having issues verifying my phone number to complete my profile. I've tried multiple times over the course of a few weeks, and and clicking the button to send the verification code never does anything. I've also already completed the 2-step authorization, which includes verifying my phone number, but for a different purpose I guess. 

Help bot told me to open a help ticket, which I cant seem to find the prompt for. Would like to get this resovled in the near future so that my profile can begin to be reviewed for work. 

 

Thanks,

Nicole

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
395 of 2,090

Hi Nicole St John,

 

We'll have one of our team members reach out to you directly and assist you with the phone verification process, thank you.

~ Bojan
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Nicole St John H Member Since: Jan 22, 2019
396 of 2,090
Thank you so much!
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Active Member
Lauren D Member Since: Jan 22, 2019
397 of 2,090

I am trying to complete my profile and the text phone verification process is not working. I tried a different browser as well as clearing the cookies on my computer and it still isn't working. I can't move forward with completing my profile until this step is complete, please help.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
398 of 2,090

Hi Lauren, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Active Member
Jenna A Member Since: Jan 23, 2019
399 of 2,090

Can someone help me with my account setup? I have entered my phone number to be sent a verification code and I haven't received the code as of yet.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
400 of 2,090

Hi Jenna,

 

We'll have one of our team members reach out directly to you and assist further with your phone verification process, thank you for reaching out to us.

~ Bojan
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