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Text/Phone Number Verification Not Working

Active Member
Alina K Member Since: Jan 20, 2019
351 of 1,579
I am unable to verify my number. I tried 2 numbers but didnt recevie any text. Can you please call on my number instead to verify it.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
352 of 1,579

Hi Alina, 


The Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Active Member
Nicole St John H Member Since: Jan 22, 2019
353 of 1,579

Hi All,

 

I'm having issues verifying my phone number to complete my profile. I've tried multiple times over the course of a few weeks, and and clicking the button to send the verification code never does anything. I've also already completed the 2-step authorization, which includes verifying my phone number, but for a different purpose I guess. 

Help bot told me to open a help ticket, which I cant seem to find the prompt for. Would like to get this resovled in the near future so that my profile can begin to be reviewed for work. 

 

Thanks,

Nicole

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
354 of 1,579

Hi Nicole St John,

 

We'll have one of our team members reach out to you directly and assist you with the phone verification process, thank you.

~ Bojan
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Active Member
Nicole St John H Member Since: Jan 22, 2019
355 of 1,579
Thank you so much!
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Active Member
Lauren D Member Since: Jan 22, 2019
356 of 1,579

I am trying to complete my profile and the text phone verification process is not working. I tried a different browser as well as clearing the cookies on my computer and it still isn't working. I can't move forward with completing my profile until this step is complete, please help.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
357 of 1,579

Hi Lauren, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Active Member
Jenna A Member Since: Jan 23, 2019
358 of 1,579

Can someone help me with my account setup? I have entered my phone number to be sent a verification code and I haven't received the code as of yet.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
359 of 1,579

Hi Jenna,

 

We'll have one of our team members reach out directly to you and assist further with your phone verification process, thank you for reaching out to us.

~ Bojan
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Active Member
Leah B Member Since: Mar 27, 2019
360 of 1,579

Hello, 

 

I am currently using a non american phone number and living outside of the US however I am a US citizen/having working rights in US. Can someone please help me verify my phone number so I can start working with Upwork?

 

Thank you 

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