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Re: "Verify phone number" button is not clickable when trying to submit profile

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
341 of 1,370

Hi Jenna,

 

We'll have one of our team members reach out directly to you and assist further with your phone verification process, thank you for reaching out to us.

~ Bojan
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Active Member
Leah B Member Since: Mar 27, 2019
342 of 1,370

Hello, 

 

I am currently using a non american phone number and living outside of the US however I am a US citizen/having working rights in US. Can someone please help me verify my phone number so I can start working with Upwork?

 

Thank you 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
343 of 1,370

Hi Leah,

 

We'll have one of our agents reach out to you via support ticket to assist you with your phone verification process.

Thank you for reaching out to us. 

~ Bojan
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Active Member
Dylan C Member Since: Jan 26, 2019
344 of 1,370

I have already tried a different browser and cleared my primary browser's cache/cookies.

 

I started making my profile around two years ago and never followed through after finding work elsewhere. I wonder if my profile has become inactive for too long and as a result does not have access to submit a completed profile?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
345 of 1,370

Hi Dylan,

 

We'll have one of our team members reach out to you directly and assist you further with your phone verification issue, thank you for reaching out to us.

~ Bojan
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Active Member
Brittany H Member Since: Jan 28, 2019
346 of 1,370

Hello, 

I am having the same issue and it's asking me to enter a different phone number. Can someone from support please reach out?

Thank you, 


Brittany 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
347 of 1,370

Hi Brittany,

 

We'll have one of our agents reach out to you directly and provide further assistance regarding your phone verification, thank you

~ Bojan
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Active Member
Jessica W Member Since: Jan 16, 2019
348 of 1,370

 To any UpWork staff.. please remove me immediately from your databases, and from this perpetual loop of emails regarding this support issue.. the fact that THIS many people have had a problem with your verification code lets me know that it wasnt a one-off thing when it happened to me, and the fact that it is such an ongoing and regular problem, and you havent fixed it, confirmed my suspicions that your verification and requests for so much unneded information is for the purpose of selling our data.. i have no trust for your organization, I dont wish to continue to recieve these "notificiation emails" every time someone else posts that they cant get their verification to work, and i dont give you my permission to use ANY of the data or information you collected from me on the membership that i never finalized, for ANY purpose... and if you were a legitimate organization, there would be a way to contact you about this issue other than on this stupid blog. 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
349 of 1,370

Hi Jessica,

 

Sorry about the frustration this has caused you. It looks like you subscribed to this thread and were receiving updates about it. We have unsubscribed you from the thread. We require users to complete verification for trust and security reasons as we need to make sure the information they are providing on their Upwork account is accurate. Any information we collect during the verification is securely processed according to the Privacy Policy. We see our team reached out to you earlier via a support ticket. Please, let us know if you'd like to complete the process or close your account on Upwork.

~ Bojan
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Active Member
Gahee L Member Since: Jan 28, 2019
350 of 1,370

Hi there, I'm having the same problem. It will be great if a moderator could help me with this Smiley Happy Thank you!

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