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Re: I didn't receive a text message verification code

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Active Member
Rashmin P Member Since: Feb 7, 2019
21 of 2,336

Hi,

I am also facing the same issue. Can call back verification be done in case text is not able to be received?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
22 of 2,336

Hi Rashmin, 

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone number. Thank you.


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Active Member
Nina D Member Since: Mar 10, 2019
23 of 2,336

I am having the same issue while setting up my profile. I input my cell phone number but it states that number is already in use? I do not have another up work profile. I tried searching if I made one before but I did not. Can you please let me know how I can move forward with my freelancer profile and get my phone number verified so I can get my profile approved and finished? thanks. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
24 of 2,336

Hi Nina, 


I checked your account and can see that you have another account from a year ago, which you may have forgotten already. The Customer Support Team will reach out to you so that this can be sorted out. 


-Avery
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Active Member
Amy R Member Since: Sep 24, 2019
25 of 2,336

I'm having trouble getting the verification text as well. I closed an account a while back, so perhaps my phone number is still in the system somewhere? Help! Smiley Happy

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
26 of 2,336

Hi Amy, 

I have shared your account information with the Customer Support Team, and they will reach out to you directly to assist you with your concern.


-Avery
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Active Member
Nilo G Member Since: May 17, 2019
27 of 2,336
Can you help me please ? I’ve tried all The troubleshooting steps and nothing seems to work. I’m still not receiving any code for the phone verification
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
28 of 2,336

Hi Nilo,

 

It looks like you've already connected with our Customer Support team and verified your phone number. Feel free to reach out if you have any further questions.

~ Valeria
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Susan E Member Since: Aug 7, 2019
29 of 2,336
I’m also having this problem
Please help
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Active Member
Andrew B Member Since: Aug 19, 2019
30 of 2,336

hello, trying to create my account but not receiving my phone verification code. Please help!

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