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Re: I didn't receive a text message verification code

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
31 of 809

Thank you for reaching out to us, Georgia.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Jennifer R Member Since: Feb 11, 2019
32 of 809

I did this and nothing changed.

Active Member
Donna M Member Since: Jul 11, 2019
33 of 809

I am having the same problem.  I've used different browsers, cleared out the cache and cookies, but I still have not received my code.  I even tried it on a different phone, but nothing.  I would like to finish off my account, but all tools lead to nowhere, and I would like to finish off my account.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
34 of 809

Hi Donna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Deanna B Member Since: Jan 31, 2019
35 of 809
Still haven't received my code I've tried as well.. Can someone please email me and let me know how to resolve this. Thank you
Moderator
Goran V Moderator Member Since: Mar 24, 2017
36 of 809

Hi Deanna,

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone number, thank you.


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Active Member
William W Member Since: Aug 6, 2018
37 of 809

I am having this issue as well.  When I click the link to send the code nothing happens.  

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
38 of 809

Hi William,

 

One of our team members will reach out to you and assist you directly, thank you for your patience!

~ Bojan
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Active Member
Jessica M Member Since: Feb 10, 2019
39 of 809
I am having this same problem.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
40 of 809

Hi Jessica,

 

One of our agents will reach out to you shortly to assist you with your phone verification process, thank you. 

~ Bojan
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