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Re: I didn't receive a text message verification code

Moderator
Avery O Moderator Member Since: Nov 23, 2015
31 of 1,173

Hi Jessica, 

To help protect our users and our site, every interaction goes through a Security Verification Process, and the phone verification is one step in doing this. 

I'll have a member of the Customer Support Team reach out to you through email to assist you further with your phone verification. 


-Avery
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Active Member
Jessica W Member Since: Jan 16, 2019
32 of 1,173
Thank you, I'm sure you can understand my concern, with personal online
security being a priority.
Active Member
Ian I Member Since: Feb 13, 2019
33 of 1,173

Hi, 

 

I am having the same issue, when I click the verify button it doesn't seem to do anything, are you able to help?

 

Thanks

Ian

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
34 of 1,173

Hi Ian,

 

One of our agents will reach out to you shortly to assist you further with your phone verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
Georgia R Member Since: Jul 22, 2019
35 of 1,173

Hi,

 

I still haven't recieved a verification code.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
36 of 1,173

Thank you for reaching out to us, Georgia.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Jennifer R Member Since: Feb 11, 2019
37 of 1,173

I did this and nothing changed.

Active Member
Donna M Member Since: Jul 11, 2019
38 of 1,173

I am having the same problem.  I've used different browsers, cleared out the cache and cookies, but I still have not received my code.  I even tried it on a different phone, but nothing.  I would like to finish off my account, but all tools lead to nowhere, and I would like to finish off my account.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
39 of 1,173

Hi Donna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Deanna B Member Since: Jan 31, 2019
40 of 1,173
Still haven't received my code I've tried as well.. Can someone please email me and let me know how to resolve this. Thank you
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