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Re: I didn't receive a text message verification code

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Active Member
Nina D Member Since: Mar 10, 2019
21 of 1,146

I am having the same issue while setting up my profile. I input my cell phone number but it states that number is already in use? I do not have another up work profile. I tried searching if I made one before but I did not. Can you please let me know how I can move forward with my freelancer profile and get my phone number verified so I can get my profile approved and finished? thanks. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
22 of 1,146

Hi Nina, 


I checked your account and can see that you have another account from a year ago, which you may have forgotten already. The Customer Support Team will reach out to you so that this can be sorted out. 


-Avery
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Active Member
Nilo G Member Since: May 17, 2019
23 of 1,146
Can you help me please ? I’ve tried all The troubleshooting steps and nothing seems to work. I’m still not receiving any code for the phone verification
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
24 of 1,146

Hi Nilo,

 

It looks like you've already connected with our Customer Support team and verified your phone number. Feel free to reach out if you have any further questions.

~ Valeria
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Active Member
Susan E Member Since: Aug 7, 2019
25 of 1,146
I’m also having this problem
Please help
Active Member
Andrew B Member Since: Aug 19, 2019
26 of 1,146

hello, trying to create my account but not receiving my phone verification code. Please help!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
27 of 1,146

Hi Andrew, 

A member of our team will reach out to you to assist you with your concern. 


-Avery
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Active Member
John W Member Since: Sep 3, 2019
28 of 1,146

Goran, I am also having problems verifing my phone number.  Can you have someone from customer support reach out to me please.

 

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
29 of 1,146

Of course John,

 

Our team will reach out to you via ticket as soon as possible and assist you further. You can access your tickets on this Link, thank you.


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Active Member
Jessica W Member Since: Jan 16, 2019
30 of 1,146

Same issue as previous posters, have not recieved verification code, using Chrome on a Mac and have cleared cookies, tried re-sending twice, and nothing. Why is this verification code necessary? Seems like it would only be necessary if you were selling contact information? 

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