Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Mar 3, 2019 02:25:14 AM by Joanne P
Hi Jan-Michel,
A member of our customer support team will reach out to you directly to assist you verifying your phone number. Thanks!
Mar 6, 2019 10:08:02 AM by Anne P
I'm trying to apply, but I don't have a text-capable phone number. (There's no cell service in this neighborhood.) Is there an alternative land-line method?
Thanks.
Mar 6, 2019 10:31:46 AM by Preston H
re: "I'm trying to apply, but I don't have a text-capable phone number. (There's no cell service in this neighborhood.) Is there an alternative land-line method?"
Customer Support has worked directly with people who are in this situation.
Alternatively, you could try using a free Google Voice phone number, which allows you to send and receive text messages from a web browser.
Mar 6, 2019 10:38:32 AM by Nahid H
It's hard to imagine someone without text capable mobile phone from here. But I think if the situation comes like this they must have some alternative solution.
Mar 6, 2019 10:56:49 AM Edited Mar 6, 2019 10:57:47 AM by Bojan S
Hi Anne,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Mar 6, 2019 11:17:29 AM by Angelica R
I am a Mexican living in the US, my number is from mexico and i cant verify my phone since i cant change the area code.
Mar 6, 2019 12:16:59 PM by Bojan S
Hi Angelica,
One of our team members will reach out to you directly to assist you further with your phone verification.
Thank you.
Mar 8, 2019 04:30:44 PM by Samiel Z
I recently finished creating my profile on Upwork and in the end it is asking to provide a phone number for added security. I input my phone number and when I hit Verify Phone Number, nothing happens.
Mar 8, 2019 05:33:37 PM by Bojan S
Hi Samiel,
One of our agents will reach out to you directly and assist you with your phone verification process.
Thank you.
Mar 10, 2019 09:46:03 AM by Joanne P
Hi Andrea,
One of the team members will reach to you via email to assist you further. Thank you!
Mar 10, 2019 12:01:26 PM by Andrea F
Thank you. I'm on sabbatical visiting friends in Southern California and all they have is a landline (I lost my phone on the plane!). Thx.
Mar 11, 2019 11:30:48 AM by Lisa B
Same issue, I have tried multiple times in various browsers, and it never works. I tried entering the country code different ways etc., and not including the country code/area code but it doesn't seem to matter. When I click the "verification" button, nothing happens.
Mar 11, 2019 11:46:47 AM by Bojan S
Hi Lisa,
One of our agents will reach out to you directly and assist you with your phone verification process.
Thank you.
Mar 11, 2019 06:34:44 PM by Jessica T
I'm having the same issue. I have my profile completed, however the "verify phone number" button does not seem to be working. I have tried multiple browsers and cleared my cache, no luck.
Mar 11, 2019 08:09:22 PM by Avery O
Hi Jessica, and Alexis,
The Customer Support Team will reach out to you through an email to assist you with your phone verification.
Mar 12, 2019 05:32:05 PM by Tomor R
I keep geting "You failed to verify this phone number. Please provide a different number." although my number is correct. Please advice on how to fix this issue.
Mar 12, 2019 09:26:13 PM by Avery O
Hi Tomor,
I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your phone verification.
Mar 16, 2019 08:47:56 AM by Aaron T
I just registered, it follows with "Next, you'll be asked to verify your phone number for added security."
When I get there, I enter my number, the field is green to click, but nothing happens, and I can't move on.
Any advice?
Mar 16, 2019 08:49:35 AM by Aaron T
Also, I've tried all browsers and regular troubleshooting. Is there anyway to do email verification?
Mar 16, 2019 12:12:50 PM by Joanne P
Hi Aaron,
A member of our customer support team will reach out to you directly to assist you in verifying your phone number. Thank you!
Mar 16, 2019 04:00:17 PM by Andrew Z
Hello,
I have entered all the information to complete my profile however I am having trouble with phone verification. I am currently staying in Ukraine however I live in the United States and have United States citizenship. My American phone number cannot receive text messages from abroad so I am unable to verify my phone number via text message. Is there any other way I can verify?
Mar 16, 2019 05:28:01 PM by Riri A
Hi Andrew,
Thank you for letting us know about this. I have reached out to our customer support for your account. One of our team members will contact you directly via email with your request.
Mar 18, 2019 09:40:59 AM by Veronica M
Hello!
I'm having the same problem. When I try to verify my phone number to create a profile, I put my number in and click the "verify phone number" button but nothing happens. I've tried different browsers and clearning my cache and cookies, but neither seemed to help.
Any advice you can provide would be much appreicated! 🙂 Thank you.
Mar 18, 2019 10:11:17 AM by Bojan S
Hi Veronica,
One of our agents will reach out to you directly to assist you with your phone verification process.
Thank you.
Mar 18, 2019 02:20:12 PM by David C
I've followed the suggested tips to get the phone verification portion of my new account to work, but I still haven't received a verification text. I've changed browsers and deleted the history, but the problem is the same and I've been unable to proceed. Thank you for helping.
Mar 18, 2019 03:07:23 PM by Bojan S
Hi David,
We'll have one of our agents reach out to you directly to assist you with your phone verification process. Thank you for reaching out to us.
Mar 18, 2019 03:29:08 PM by Amanda M
I also have this issue. How can I complete my profile without getting a text message with the code?
Mar 18, 2019 07:39:56 PM by Avery O
Hi Amanda,
A member of the Customer Support Team will reach out to you directly to assist you with your phone verification.
Mar 18, 2019 09:05:01 PM by Rachel M
Mar 18, 2019 10:59:40 PM by Avery O
Hi Rachel,
A member of the Customer Support Team will reach out to you directly to assist you.
Mar 3, 2019 12:42:36 PM by David P
I am trying to create an account but the system does not send the verification code to my phone, I can not finish the process.
Mar 3, 2019 01:23:41 PM by Cray H
David, Aiden and Danny,
I have escalated the issue to the support team and they will reach out to you directly via ticket to help you further with completing the phone verification process, thank you.
Mar 20, 2019 03:09:41 PM by Kara W
I'm also unable to verify my phone number. It looks like there's a bug because the button doesn't work after I enter my phone number. It turns green but that's it. Is there another way to receive a verification code so that I can get started?
Thanks,
Kara
Mar 20, 2019 06:15:13 PM Edited Mar 20, 2019 06:20:40 PM by Avery O
Hi Kara, and Akanksha,
A member of the Customer Support Team will reach out to you to assist you further.