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Re: I can't verify my phone number :(

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
441 of 804

Hi Lisa,

 

One of our agents will reach out to you directly and assist you with your phone verification process. 

 

Thank you.

~ Bojan
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Active Member
Jessica T Member Since: Mar 11, 2019
442 of 804

I'm having the same issue.  I have my profile completed, however the "verify phone number" button does not seem to be working. I have tried multiple browsers and cleared my cache, no luck. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
443 of 804

Hi Jessica, and Alexis, 


The Customer Support Team will reach out to you through an email to assist you with your phone verification. 


-Avery
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Active Member
Tomor R Member Since: Mar 12, 2019
444 of 804

I keep geting "You failed to verify this phone number. Please provide a different number." although my number is correct. Please advice on how to fix this issue.

Active Member
Prajith P Member Since: Mar 12, 2019
445 of 804

Clearing your cache and cookies may help.

Active Member
Tomor R Member Since: Mar 12, 2019
446 of 804

Thx, I did not fix the issue!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
447 of 804

Hi Tomor, 


I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Active Member
Aaron T Member Since: Mar 16, 2019
448 of 804

 

I just registered, it follows with "Next, you'll be asked to verify your phone number for added security."

 

When I get there, I enter my number, the field is green to click, but nothing happens, and I can't move on.

 

Any advice?

Active Member
Aaron T Member Since: Mar 16, 2019
449 of 804

Also, I've tried all browsers and regular troubleshooting. Is there anyway to do email verification?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
450 of 804

Hi Aaron,

 

A member of our customer support team will reach out to you directly to assist you in verifying your phone number. Thank you!


-Joanne
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