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Re: Trouble creating profile

Active Member
Prajith P Member Since: Mar 12, 2019
441 of 792

Clearing your cache and cookies may help.

Active Member
Tomor R Member Since: Mar 12, 2019
442 of 792

Thx, I did not fix the issue!

Avery O Moderator Member Since: Nov 23, 2015
443 of 792

Hi Tomor, 

I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your phone verification.

Active Member
Aaron T Member Since: Mar 16, 2019
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I just registered, it follows with "Next, you'll be asked to verify your phone number for added security."


When I get there, I enter my number, the field is green to click, but nothing happens, and I can't move on.


Any advice?

Active Member
Aaron T Member Since: Mar 16, 2019
445 of 792

Also, I've tried all browsers and regular troubleshooting. Is there anyway to do email verification?

Joanne Marie P Moderator Member Since: Nov 26, 2017
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Hi Aaron,


A member of our customer support team will reach out to you directly to assist you in verifying your phone number. Thank you!

Active Member
Andrew Z Member Since: Mar 16, 2019
447 of 792


I have entered all the information to complete my profile however I am having trouble with phone verification. I am currently staying in Ukraine however I live in the United States and have United States citizenship. My American phone number cannot receive text messages from abroad so I am unable to verify my phone number via text message. Is there any other way I can verify? 

Riri A Moderator Member Since: Jul 21, 2018
448 of 792

Hi Andrew, 


Thank you for letting us know about this. I have reached out to our customer support for your account. One of our team members will contact you directly via email with your request. 

~ Riri
Active Member
Veronica M Member Since: Mar 18, 2019
449 of 792



I'm having the same problem. When I try to verify my phone number to create a profile, I put my number in and click the "verify phone number" button but nothing happens. I've tried different browsers and clearning my cache and cookies, but neither seemed to help.


Any advice you can provide would be much appreicated! Smiley Happy Thank you.

Bojan S Moderator Member Since: Mar 9, 2018
450 of 792

Hi Veronica,


One of our agents will reach out to you directly to assist you with your phone verification process.


Thank you.

~ Bojan