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Re: I didn't receive a text message verification code

Active Member
Andrew Z Member Since: Mar 16, 2019
451 of 804

Hello,

I have entered all the information to complete my profile however I am having trouble with phone verification. I am currently staying in Ukraine however I live in the United States and have United States citizenship. My American phone number cannot receive text messages from abroad so I am unable to verify my phone number via text message. Is there any other way I can verify? 

Moderator
Riri A Moderator Member Since: Jul 21, 2018
452 of 804

Hi Andrew, 

 

Thank you for letting us know about this. I have reached out to our customer support for your account. One of our team members will contact you directly via email with your request. 

~ Riri
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Active Member
Veronica M Member Since: Mar 18, 2019
453 of 804

Hello!

 

I'm having the same problem. When I try to verify my phone number to create a profile, I put my number in and click the "verify phone number" button but nothing happens. I've tried different browsers and clearning my cache and cookies, but neither seemed to help.

 

Any advice you can provide would be much appreicated! Smiley Happy Thank you.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
454 of 804

Hi Veronica,

 

One of our agents will reach out to you directly to assist you with your phone verification process.

 

Thank you.

~ Bojan
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Active Member
David C Member Since: Mar 18, 2019
455 of 804

I've followed the suggested tips to get the phone verification portion of my new account to work, but I still haven't received a verification text. I've changed browsers and deleted the history, but the problem is the same and I've been unable to proceed. Thank you for helping.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
456 of 804

Hi David,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process. Thank you for reaching out to us.

~ Bojan
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Active Member
Amanda M Member Since: Mar 18, 2019
457 of 804

I also have this issue. How can I complete my profile without getting a text message with the code?

 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
458 of 804

Hi Amanda, 


A member of the Customer Support Team will reach out to you directly to assist you with your phone verification.


-Avery
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Active Member
Rachel M Member Since: Mar 18, 2019
459 of 804
Hello,

I am having the same issue with not being able to verify a phone number. Can someone help me?

Thanks,
Rachel
Moderator
Avery O Moderator Member Since: Nov 23, 2015
460 of 804

Hi Rachel, 

 A member of the Customer Support Team will reach out to you directly to assist you. 


-Avery
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