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Re: I didn't receive a text message verification code

Active Member
David C Member Since: Mar 18, 2019
451 of 792

I've followed the suggested tips to get the phone verification portion of my new account to work, but I still haven't received a verification text. I've changed browsers and deleted the history, but the problem is the same and I've been unable to proceed. Thank you for helping.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
452 of 792

Hi David,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process. Thank you for reaching out to us.

~ Bojan
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Active Member
Amanda M Member Since: Mar 18, 2019
453 of 792

I also have this issue. How can I complete my profile without getting a text message with the code?

 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
454 of 792

Hi Amanda, 


A member of the Customer Support Team will reach out to you directly to assist you with your phone verification.


-Avery
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Active Member
Rachel M Member Since: Mar 18, 2019
455 of 792
Hello,

I am having the same issue with not being able to verify a phone number. Can someone help me?

Thanks,
Rachel
Moderator
Avery O Moderator Member Since: Nov 23, 2015
456 of 792

Hi Rachel, 

 A member of the Customer Support Team will reach out to you directly to assist you. 


-Avery
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Active Member
David P Member Since: Mar 3, 2019
457 of 792

I am trying to create an account but the system does not send the verification code to my phone, I can not finish the process.

Active Member
Danny R Member Since: Mar 3, 2019
458 of 792

I am having this issue as well. 

Active Member
Aiden E Member Since: Mar 3, 2019
459 of 792

Me too...

Community Guru
Mary H Member Since: Jul 21, 2018
460 of 792

David, Aiden and Danny,

 

I have escalated the issue to the support team and they will reach out to you directly via ticket to help you further with completing the phone verification process, thank you.

- Mary
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