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Re: Text verification code

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Active Member
Lauren D Member Since: Jan 22, 2019
411 of 2,359

I am trying to complete my profile and the text phone verification process is not working. I tried a different browser as well as clearing the cookies on my computer and it still isn't working. I can't move forward with completing my profile until this step is complete, please help.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
412 of 2,359

Hi Lauren, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Jenna A Member Since: Jan 23, 2019
413 of 2,359

Can someone help me with my account setup? I have entered my phone number to be sent a verification code and I haven't received the code as of yet.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
414 of 2,359

Hi Jenna,

 

We'll have one of our team members reach out directly to you and assist further with your phone verification process, thank you for reaching out to us.


~ Bojan
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Leah B Member Since: Mar 27, 2019
415 of 2,359

Hello, 

 

I am currently using a non american phone number and living outside of the US however I am a US citizen/having working rights in US. Can someone please help me verify my phone number so I can start working with Upwork?

 

Thank you 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
416 of 2,359

Hi Leah,

 

We'll have one of our agents reach out to you via support ticket to assist you with your phone verification process.

Thank you for reaching out to us. 


~ Bojan
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Dylan C Member Since: Jan 26, 2019
417 of 2,359

I have already tried a different browser and cleared my primary browser's cache/cookies.

 

I started making my profile around two years ago and never followed through after finding work elsewhere. I wonder if my profile has become inactive for too long and as a result does not have access to submit a completed profile?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
418 of 2,359

Hi Dylan,

 

We'll have one of our team members reach out to you directly and assist you further with your phone verification issue, thank you for reaching out to us.


~ Bojan
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Active Member
Brittany H Member Since: Jan 28, 2019
419 of 2,359

Hello, 

I am having the same issue and it's asking me to enter a different phone number. Can someone from support please reach out?

Thank you, 


Brittany 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
420 of 2,359

Hi Brittany,

 

We'll have one of our agents reach out to you directly and provide further assistance regarding your phone verification, thank you


~ Bojan
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