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Re: Not receiving verification Text Message

Active Member
Elyes Y Member Since: Sep 27, 2019
1341 of 1,741

nobody ever contacted me Smiley Sad

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1342 of 1,741

I apologize for the delay in receiving an update, Elyes.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.

~ Bojan
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Active Member
Ken B Member Since: May 16, 2019
1343 of 1,741

I am setting up my profile as a freelancer and successfully verified my email.  I am at the point where I need to verify my cell phone number and I am not receiving a code via text.  I have tried over a 24 hour period and also tried my wife's cell number.  Nothing.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1344 of 1,741

Hi Ken,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Sean J Member Since: May 20, 2019
1345 of 1,741
I’m also having this issue with my phone number, it doesn’t seem to be working.
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1346 of 1,741

Hi Sean,

 

One of our team members will reach out to you via support ticket and assist you further with your text verification. Thank you!


-Joanne
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Active Member
Simona B Member Since: May 14, 2019
1347 of 1,741

I have the same problem, can someone help?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1348 of 1,741

Hi Simona, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 


-Avery
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Active Member
Mary M Member Since: Sep 30, 2019
1349 of 1,741

Hello. I am also having the same issue. I would like to verify my phone number via text but Upwork prompts that my number is already in use by another account. I don't have another account. Can I please get assistance.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1350 of 1,741

Hi Mary, 


I checked your account and can see that a member of the team is assisting you through your support ticket already. Feel free to follow up on the same ticket if you have more information you wish to share regarding your issue. 


-Avery
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