Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: I didn't receive a text message verification code

Active Member
Nina D Member Since: Mar 10, 2019
21 of 699

I am having the same issue while setting up my profile. I input my cell phone number but it states that number is already in use? I do not have another up work profile. I tried searching if I made one before but I did not. Can you please let me know how I can move forward with my freelancer profile and get my phone number verified so I can get my profile approved and finished? thanks. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
22 of 699

Hi Nina, 


I checked your account and can see that you have another account from a year ago, which you may have forgotten already. The Customer Support Team will reach out to you so that this can be sorted out. 


-Avery
Untitled
Active Member
Nilo G Member Since: May 17, 2019
23 of 699
Can you help me please ? I’ve tried all The troubleshooting steps and nothing seems to work. I’m still not receiving any code for the phone verification
Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
24 of 699

Hi Nilo,

 

It looks like you've already connected with our Customer Support team and verified your phone number. Feel free to reach out if you have any further questions.

~ Valeria
Untitled
Active Member
Jessica W Member Since: Jan 16, 2019
25 of 699

Same issue as previous posters, have not recieved verification code, using Chrome on a Mac and have cleared cookies, tried re-sending twice, and nothing. Why is this verification code necessary? Seems like it would only be necessary if you were selling contact information? 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
26 of 699

Hi Jessica, 

To help protect our users and our site, every interaction goes through a Security Verification Process, and the phone verification is one step in doing this. 

I'll have a member of the Customer Support Team reach out to you through email to assist you further with your phone verification. 


-Avery
Untitled
Active Member
Jessica W Member Since: Jan 16, 2019
27 of 699
Thank you, I'm sure you can understand my concern, with personal online
security being a priority.
Active Member
Ian I Member Since: Feb 13, 2019
28 of 699

Hi, 

 

I am having the same issue, when I click the verify button it doesn't seem to do anything, are you able to help?

 

Thanks

Ian

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
29 of 699

Hi Ian,

 

One of our agents will reach out to you shortly to assist you further with your phone verification process, thank you for reaching out to us. 

~ Bojan
Untitled
Active Member
Jennifer R Member Since: Feb 11, 2019
30 of 699

I did this and nothing changed.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS