Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Jun 20, 2019 02:11:39 PM by Daniela H
I've been asked to verify my phone number by entering the code that will be sent to my number, but a message appears every time I try to do it, saying that I failed to verify my phone number. What is the best soution?
Jun 20, 2019 03:06:21 PM by Bojan S
Thank you for reaching out to us, Daniela. I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Jun 21, 2019 01:44:55 PM by JP C
I would like assistance for the same thing. I am not getting the verification text or number to verify my phone number
Jun 21, 2019 02:42:40 PM by Bojan S
Hi JP,
One of our agents will reach out to you directly and assist you with your phone verification process.
Thank you.
Jun 22, 2019 10:16:59 AM by Katerra L
Jun 22, 2019 03:07:45 PM by Joanne P
Hi Katerra,
One of our team members will reach out to you directly via ticket and assist further in completing the phone verification step. Thank you!
Jun 25, 2019 11:17:25 AM by Mark D
Trying to set up my profile and the Verify Phone Number dialog won't let me click on the Green button at the end. Have cleared cache/cookies and tried 3 different browsers and still the same problem.
Any idea what I could be doing wrong ?
Jun 25, 2019 12:35:03 PM by Avery O
Hi Mark,
A member of the Customer Support Team will reach out to you to assist you. I'm sorry if this has caused you any inconvenience.
Jun 25, 2019 05:35:12 PM by Rhonda M
I am trying to set up my profile but I can't move forward without verifying my phone. I have a strange phone number but its mine. I have never received a text to verify my phone. Can someone help me?
Jun 25, 2019 05:49:01 PM by Michael F
Pretty simple issue. I keep getting an error saying the phone number I entered is invalid. I've tried multiple cell numbers including my own (since you can't receive a text at a home phone) and I'm using the ten-digit format. Idk what to do and need help from someone at Upwork please.
Jun 25, 2019 09:10:07 PM by Avery O
Hi Michael, and Rhonda,
The Customer Support Team has reached out to you separately through an email support ticket to assist you with your phone verification. I apologise if this has caused any inconvenience on your end.
Jun 26, 2019 01:03:13 PM by Joseph H
I am also having trouble verifying my account phone number. Texts will not send. Can I get assistance on this? Thanks!
Jun 26, 2019 01:31:00 PM by Bojan S
Thank you for reaching out to us, Joseph.
One of our team members will reach out to you directly via support ticket to assist you with your phone verification process.
Jun 27, 2019 10:33:29 PM by Tyler I
I need help. I created my account a couple weeks ago but it will not verify through my phone number. I keep on trying to send the verification code but I am not receiving a code whatsoever. This has been a pain because there isn't a way around this and it's really frustrating.
Jun 27, 2019 10:54:20 PM by Avery O
Hi Tyler,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Jun 27, 2019 10:20:08 PM by Shaikat H
Hi, I am unable to complete creating my profile. In the step to verify my phone number, when I click the 'Verify Phone Number' button, nothing happens.
This is hindering my ability to start using upwork.
Here's th error I get when inspecting the network request, if it helps: "Failed to load resource: the server responded with a status of 400 ()".
Thank you.
Shaikat
Jun 27, 2019 10:56:53 PM by Avery O
Hi Shaikat,
I apologise for the inconvenience. The Customer Support Team will reach out to assist you with your phone verification.
Jun 28, 2019 11:38:15 AM by Alm'Bria R
Hello, I, too, am having difficulty verifying my phone number for the initiation of my account. I have cleared my cache and cookies on both my original platforms, Chrome and Microsoft Edge, yet have still been unable to initiate and verify my phone number for my account. May I recieve service with this matter, as well, please?
Jun 28, 2019 12:11:34 PM by Bojan S
Hi Alm'Bria,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jun 30, 2019 01:27:00 PM by Mara K
I am trying to finish my profile, and when it asks me to verify my phone number, I enter it and click the "verify" button and nothing happens. I assume I'm suppoed to get a new window where I would enter the code. I get no new window, no new text, no code, nothing. I've tried refreshing the page and using different browsers, and it is continuing to do this today.
Jun 30, 2019 01:42:28 PM by Joanne P
Hi Mara,
One of our team members will reach out to you via support ticket and assist you further with your phone verification, thank you.
Jun 30, 2019 10:12:38 PM Edited Jul 1, 2019 12:33:38 AM by Goran V
**Edited for Community Guidelines** is my phone number which I couldnt verify. Please correct this. Thank you
Jul 1, 2019 12:37:52 AM by Goran V
Hi JC,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jul 21, 2019 11:00:53 PM by Avery O
Hi JC,
Our team will be happy to assist you. Could you please share what specific issue you are going through so that our team can assist you further?
Jul 1, 2019 01:34:08 PM by Henry D
Hi,
Option to verify phone number disappeared after several attempts on an international number. Please can I get verified via a different method.
Many thanks,
Rupert
Jul 1, 2019 01:55:26 PM Edited Jul 1, 2019 01:56:14 PM by Janean L
1. The headline of your thread/post references a "US number," but you ask within the post itself about an international phone number. This is confusing.
2. Maybe the probem is that you are attempting verification with an international phone number, while your location is [supposed to be] in California, USA.
3. Is your name Henry or Rupert? This is also confusing.
Jul 1, 2019 02:51:16 PM by Bojan S
Hi Henry,
Please note that your profile must represent you as an individual and that all the information in your profile including your name and phone number needs to be accurate, truthful and verifiable.
We'll have one of our agents reach out to you via support ticket to assist you with your further.
Thank you for reaching out to us.
Jul 2, 2019 02:53:42 PM by Juli J
Hello! When trying to set up my profile, I cannot change the verification phone number. I had originally put in a former number (I have recently changed phone numbers) and therefore the verification did not go through. Now, when I put in my current number and click 'send verification code', it just reverts to the old number that didn't work in the first place and says that I failed to submit the verification code.
Jul 2, 2019 04:56:08 PM by Bojan S
Thank you for reaching out to us, Juli.
One of our team members will reach out to you directly via support ticket to assist you with your request.
Jul 4, 2019 11:44:30 AM by Remy D
Hi,
I entered my phone number for verification (I'm US-based) and it has not sent the code and won't give me the option to resend it. I already verified that it's the correct number. I cannot procede with making my profile until I pass this step. Can someone help me verify my phone number or skip this step?
Jul 4, 2019 12:38:26 PM by Bojan S
Hi Remy,
Thank you for reaching out to us. Looks like your phone number was successfully verified. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.
Let us know if the issue persists.
Thank you.
Feb 24, 2020 01:49:26 AM by Georgia R
I keep putting in my phone number but i'm not recieving a verification code.
Feb 24, 2020 02:16:56 AM by Aleksandar D
Hi Georgia,
I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Jul 8, 2019 07:17:52 PM by Vincent B
I am not able to change phone number either. I entered wrong number.
Jul 8, 2019 09:13:27 PM by Joanne P
Hi Vincent,
One of our team members will reach out to you via ticket and assist you further with your number. Thank you.
Jul 9, 2019 02:34:51 PM by Vincent B
Joanne,
When are they gonna fix the phone number, so I can move on to te next step?
Jul 9, 2019 02:57:03 PM by Bojan S
Hi Vincent,
Your concern was escalated to our team and they're looking into it. Please allow time for them to carefully investigate all facts and once they do they will reach out to you with more details.
Thank you for patience!
Jul 10, 2019 08:23:01 AM by Furman F
I'd like to finish setting up my profile but when I get to the phone number security I get stuck with You failed to verify this phone number. Please provide a different number.
Jul 10, 2019 09:04:43 AM by Bojan S
Hi Furman,
One of our team members will reach out to you directly to assist you with your concern.
Thank you for reaching out to us.