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Re: I didn't receive a text message verification code

Active Member
Vanessa B Member Since: Jul 5, 2019
81 of 1,552

I am also having this trouble.  I entered the correct number and still have not received a verification code.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
82 of 1,552

Hi Vanessa,

 

Thank you for reaching out to us. One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Michael M Member Since: Jul 12, 2019
83 of 1,552

Hi, could someone help me with this please?

Community Guru
Riri A Member Since: Jul 21, 2018
84 of 1,552

Hi Michael,

 

Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else

~ Riri
Community Guru
Riri A Member Since: Jul 21, 2018
85 of 1,552

Hi Michael,

 

Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else

~ Riri
Active Member
Megan Q Member Since: Jul 21, 2019
86 of 1,552

Hello, I too am having issues with the text message verification code. When I look at my phone number, it is a digit off. Can you please help with this? 

 

Thank you,

Megan Quick

Moderator
Avery O Moderator Member Since: Nov 23, 2015
87 of 1,552

Hi Megan, 


A member of the Customer Support Team will reach out to you to assist you further. 


-Avery
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Active Member
Victoria E Member Since: Aug 19, 2019
88 of 1,552

will you call the number or should I wait for an email?

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
89 of 1,552

Hi Victoria,

 

One of our team members will reach out to you directly via email to assist you with your phone verification process. 

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Juliette T Member Since: Sep 25, 2019
90 of 1,552
Hello,
I am having the same issue. I also need to change the email address linked to my account.

Thank you!
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