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Re: I didn't receive a text message verification code

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
111 of 2,381

Hi Vanessa,

 

Thank you for reaching out to us. One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Michael M Member Since: Jul 12, 2019
112 of 2,381

Hi, could someone help me with this please?

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Community Guru
Riri A Member Since: Jul 21, 2018
113 of 2,381

Hi Michael,

 

Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else

~ Riri
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Community Guru
Riri A Member Since: Jul 21, 2018
114 of 2,381

Hi Michael,

 

Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else

~ Riri
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Active Member
Megan Q Member Since: Jul 21, 2019
115 of 2,381

Hello, I too am having issues with the text message verification code. When I look at my phone number, it is a digit off. Can you please help with this? 

 

Thank you,

Megan Quick

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
116 of 2,381

Hi Megan, 


A member of the Customer Support Team will reach out to you to assist you further. 


-Avery
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Active Member
Victoria E Member Since: Aug 19, 2019
117 of 2,381

will you call the number or should I wait for an email?

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
118 of 2,381

Hi Victoria,

 

One of our team members will reach out to you directly via email to assist you with your phone verification process. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Juliette T Member Since: Sep 25, 2019
119 of 2,381
Hello,
I am having the same issue. I also need to change the email address linked to my account.

Thank you!
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
120 of 2,381

Hi Juliette, 


I've shared your account information with the team so that they can assist you further. Once the issue is resolved, you should be able to access your Contact Info page through your Settings and update your email address. 


-Avery
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