Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Aug 16, 2019 12:24:59 PM by Eilidh M
Hi,
I'm new to Upwork but can't seem to validate my number. I have requested it several times and waited with nothing coming through. Please could someone contact me. Thanks
Aug 16, 2019 01:14:41 PM by Bojan S
Hi Eilidh,
One of our agents will reach out to you directly to assist you with your phone verification pšrocess.
Thank you.
Aug 16, 2019 07:43:58 PM by Enmar P
Aug 16, 2019 10:01:09 PM by Aleksandar D
Hi Jessica, and Enmar,
Jessica, one of our team members already reached out to you directly via a support ticket to assist you further.
Enmar, one of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Aug 18, 2019 07:33:30 AM Edited Aug 18, 2019 08:32:43 AM by Aleksandar D
When I finished my profile and on clicking continue
I get the following:
Set a security phone numberWhere would you like to receive your verification code?
I entered my mobile number and yet didn't receive a text or anything, nothing happened as if I never clicked, so I clicked again... NOTHING... ok third times a charm... NOPE.
So I loaded up the debugger and see an error,
**Edited for Community Guidelines**
Hmmm, "**Edited for Community Guidelines**",
ok well it only accepts numbers so I can't use space or pluses or brackets
let's try my number starting with a
an 0 - nope.
what about a 44 - nope.
okay 044 - nope.
so... no UK numbers allowed?
I opened a Support Ticket and gave all of the details,
I get the reply
**Edited for Community Guidelines**
So with the details added to the ticket, now just need to wait for a call and it should be resolved... right?
NOPE -
I got a reply
**Edited for Community Guidelines**
I uploaded the har file and screenshots.. *same details.. again) then tested again in incognito mode to my surprise this ...... did NOT work at all.
ok, it wasn't surprised.
So what was the next advice is given?.. the solution to this bug, well its been a few days and nothing so far.
anyone here managed to solve this ?
Aug 18, 2019 08:41:22 AM by Aleksandar D
Hi Richard,
I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Aug 18, 2019 11:12:45 AM by Richard T
Yes, I see the response and that despite the fact this problem has been ongoing for a few years now,
no solution is available, this thread alone has been open since "Jan 17, 2018"
But we get the reply
"In order to properly help you, I need to do some additional research. I'll be sure to let you know as soon as I have more information to share."
So far I haven't seen a solution without a moderator getting involved.
I wonder if you will also remove the above quote as well
Aug 19, 2019 09:08:44 AM by Richard T
Well, it seems the "technical support team" wants to see what number I used.. if only I had supplied that information, in the ticket 4 times or in har file or maybe even in a screenshot.
Oh yes, 6 times I have given this vital piece of data that they now need me to send them!.
Aug 19, 2019 10:23:47 AM by Bojan S
Hi Richard,
I'm sorry to hear about the trouble this caused. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Aug 26, 2019 09:24:37 AM by Richard T
It seems that you need to select your country code in the phone number field for it t work. well, that's what the tech support is reporting...
would be nice to know if they even looked at the screenshot they asked for as YOUR CAN'T SELECT THE COUNTRY CODE.
I wonder how many people don't register because of this bug in their system.
Aug 16, 2019 07:18:14 PM by Jessica T
This is the second time I have attempted to join Upwork. This exact issue occured the first time as well, and I gave up. I decided to try again - still no luck. I cannot submit my profile for approval because the "Verify Phone Number" button within the lightbox, does not work. I enter my phone number, the button turns green, but it does not submit anything - I do not get a text. I can't seem to get past this stage. Last time I was told to clear cache/cookies and try another browser, or to try through incogneto mode. I did all of this - still - does not work.
I do not want someone else to tell me to clear my cache, I have done this several times and it doesn't change the issue. Is there another way to verify my phone number? Are you able to manually send the text to my phone and bump me past this stage?
Aug 19, 2019 11:17:22 AM by Molly G
I'm almost finished creating my account but when I put my phone number in to verify, it says the number is already in use. But I don't remember ever creating an account in the past
Aug 19, 2019 11:41:38 AM by Bojan S
Hi Molly,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Aug 19, 2019 07:42:15 PM by Sierra K
I am trying to complete my Upwork profile but I have not received a text with a verification code. I have tried different devices and browsers without success. Could someone please advise?
Aug 19, 2019 09:03:04 PM by Avery O
Hi Sierra,
I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you with your phone verification.
Aug 20, 2019 08:41:47 AM by Steve M
Hey Goran,
I am having the same issue both in the web interface and in the mobile app where I can't progress past this step to verify my account - something seems to be broken.
Aug 20, 2019 09:31:29 AM by Bojan S
Thank you for reaching out to us, Steve.
One of our team members will reach out to you directly to assist you with your phone verification process.
Aug 20, 2019 09:45:25 AM by Alex T
Aug 20, 2019 11:25:42 AM by Bojan S
Hi Alex,
We'll have one of our agents reach out to you via support ticket to assist you with this concern.
Thank you for reaching out to us.
Aug 20, 2019 01:01:47 PM by Sean D
I have completed my profile, however when I try to set a security phone number, the "Verify Phone Number" button doesnt do anything.
Aug 20, 2019 02:14:02 PM by Bojan S
Thank you for reaching out to us, Sean.
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Aug 21, 2019 11:47:09 AM by Bojan S
Hi Hannah,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Aug 21, 2019 11:47:59 AM by Dave B
Site does not allow fixing typo on phone number.
Goes to view saying it sent a text asking for 5 digit verification. Use Back then Phone number, and it skips the phone number entry field, going right to the view asking for 5 digit verification.
IMPOSSIBLE to complete sign up
Aug 21, 2019 12:48:40 PM by Bojan S
Thank you for reaching out to us, Dave.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your request!
Aug 22, 2019 07:10:14 AM Edited Aug 22, 2019 07:14:08 AM by Katie F
Aug 23, 2019 07:49:39 AM by Christina M
The phone number on my profile was keyed incorrectly, so the verification code is going to a wrong number. I can't find where I can edit the phone number. When I go to settings, I'm stuck in a loop where it brings me back to the verification code screen with the incorrect number. How can I edit this incorrect number? I can't get past the verification code screen to complete my profile.
Aug 23, 2019 08:34:24 AM by Bojan S
Thank you for reaching out to us, Christina.
One of our team members will reach out to you directly to assist you with updating your phone number and completing your phone verification process.
Jun 13, 2020 11:41:49 PM by Ahmed S
i want to change my phone number to my new one, how can I do that!
Jun 14, 2020 01:36:02 AM by Aleksandar D
Hi Ahmed,
Thanks for reaching out to us. To change your phone number, please go to Settings > Contact Info and you can update your phone number under the Location section.
Thank you.
Aug 25, 2019 07:34:23 AM by John B
I need to change my account phone number. I entered the wrong one when I setup my account. I have tried to change it & there seemd to be no way to do it. I have used Friefox as my Brwser for many years & if this problem is being caused by this site not working with Firefox then get the problem fixed.
Aug 25, 2019 08:02:51 AM by Aleksandar D
Hi John,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Aug 26, 2019 07:35:25 AM by Melinda B
I'm new to Upwork and I'm receiving the following message when prompted to verify a phone number after creating my profile. I've typed in my phone number several times as well as an alternate phone number and I receive the following message: "You failed to verify this phone number. Please provide a different number."
Aug 26, 2019 08:12:49 AM by Bojan S
Hi Melinda,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Aug 26, 2019 12:30:59 PM by Gia M
I'm not receiving my verification text message. I tried several times.
Aug 26, 2019 01:00:13 PM by Bojan S
Thank you for reaching out to us, Gia.
One of our team members will reach out to you directly to assist you with your phone verification process.
Aug 27, 2019 08:02:14 AM Edited Aug 27, 2019 08:33:31 AM by Bojan S
I have entered my phone number for the verification code and it is failing to send me the code.
Aug 27, 2019 08:36:11 AM by Bojan S
Hi Matt,
I checked your account and looks like you successfully verified your phone number. Please do follow up here if you need any further assistance, we're here to help.
Thank you!
Jul 1, 2018 05:34:30 AM by Christina H
I am trying to submit a portfolio for consideration but cannot do so without verifying a phone number. I typed in my phone number several times but I never get a text. A message reading "You failed to verify this phone number. Please provide a different number" pops up. To test, I also typed in the phone numbers of family members but the same message appeared.
Jul 1, 2018 07:38:36 AM by Joanne P
Hi Christina,
I'm sorry that you are having trouble verifying your phone number. I've requested someone from our team to reach out and assist you directly via email.