Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Aug 27, 2019 07:55:31 PM by Marina D
Hi, when I try to enter my phone number it says: " You failed to verify this phone number" but it is my american phone number and it works. I even tried with other phone number and I have the same issue
Aug 27, 2019 10:47:44 PM by Avery O
Hi Marina,
I have shared your account information with the Customer Support Team and they will reach out to you to assist you with your concern.
Aug 28, 2019 09:07:12 AM by Gloria Z
Hi,
I try to verify my phone number, but the system keeps telling me that the verification failed, and I need to use a different number.
May I have a staff to help me to solve the tech problem please?
Thanks!
Aug 28, 2019 10:18:06 AM by Bojan S
Thank you for reaching out to us, Gloria.
One of our team members will reach out to you directly to assist you with your phone verification process.
Aug 28, 2019 01:27:58 PM by Gaia F
I am having the same issue. No text. I have tried all browsers. Will someone assist? Thanks.
Aug 28, 2019 02:24:39 PM by Bojan S
Hi Gaia,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Oct 15, 2020 09:37:56 AM by Andrea G
Hi Candace,
I checked and it looks like the phone number you currently have registered on your account is verified. If you're trying to update your phone number, I tried but was not able to replicate the issue. Could you please try using a different browser to enter the phone number?
Please let us know if the issue persists,
Thanks!
Aug 29, 2019 10:53:07 AM by Stephanie B
Hi I am trying to finalize my profile and when I go to verify my phone number, the button won't work to move me on to get the text message. Any ideas? I have tried Chrome and Safari, I am on an apple computer.
Aug 29, 2019 11:39:54 AM by Bojan S
Thank you for reaching out to us, Stephanie.
One of our team members will reach out to you directly to assist you with your phone verification process.
Aug 29, 2019 01:09:21 PM by Aubrey D
Hello!
I am attempting to verify my phone number to finish up my profile and it says my phone number is already in use. I don't believe I've ever used this website before, and I've only had this number for a few years. I believe the phone number could be used on an account that belonged to the previous owner of the number (especially as I still get calls from people asking for the previous owner.) If anybody could assist me I would greatly appreciate it.
Thank you!
Aug 29, 2019 01:41:28 PM by Bojan S
Hi Aubrey,
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Thank you!
Aug 30, 2019 08:51:22 AM by Jared W
I've spent quite some time filling out all of the required fields to create my profile, but once I got to the phone number section, there seems to be no way to proceed. Here's the issue:
I verified my email address using the pin provided, and it even shows in the dialogue box as verified. But after doing so, it brings me back to the screen attached, which shows the button that says: "Go To Enter Code." Then the next screen (see attachment) comes up saying: "You failed to verify this phone number. Please provide a different number." The links for resending a code or changing the phone do not work, so from this point, I can't move forward and finish my account.
I'd like to know if there's a way to work around this, or if it's just a technical issue that someone can assist me with.
Aug 30, 2019 09:43:29 AM by Bojan S
Hi Jared,
I'm sorry to hear about the trouble this caused. I checked your account and it looks like you successfully completed the phone verification process. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Aug 30, 2019 01:44:54 PM by Jared W
Hi Bojan! Thank you for your reply. I did both of your reccomendations and the issue still persists. Is there anything else I can do to help move this forward?
Aug 30, 2019 01:56:05 PM by Bojan S
I'm sorry to hear that, Jared.
One of our team members will reach out to you directly to assist you with your concern.
Aug 30, 2019 12:51:45 PM by Kate P
Hello. I follwed the steps to verify my phone number, but I have not received a text.
Aug 30, 2019 01:52:30 PM by Bojan S
Hi Kate,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Aug 30, 2019 07:37:47 PM by Teddy J
I am have trouble verifying my phone number in the profile section. It is showing a green checkmark towards the input bar but, it isn't showing a green dot for complete on the right. Any suggestions?
Aug 30, 2019 11:37:17 PM by Aleksandar D
Hi Teddy,
I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Aug 31, 2019 04:38:47 PM by Margaret Marie Z
I’d like to verify my phone number but it continues to show failed, use another number. My cell phone is the correct no. So I’m not sure why it failed to connect and send the code. Please help.
Aug 31, 2019 06:32:49 PM by Joanne P
Hi Margaret,
One of our team members will reach out to you directly via support ticket and assist you further in verifying your phone number. Thank you.
Aug 31, 2019 11:23:50 PM by Zach M
I am new to Upwork. I am creating my account, and it asks for a phone number to verify my identity. I do not own a phone. Is there an alternate verification or a way to skip this step?
Aug 31, 2019 11:38:23 PM by Aleksandar D
Hi Zach,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Aug 31, 2019 11:46:15 PM by Zach M
Sep 1, 2019 01:12:18 AM by Aleksandar D
Hi Zach,
Your original post was merged into this thread. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Sep 1, 2019 03:47:53 AM by Konstantin A
Hi,
I'm from Germany and I just moved to England, now I can't verify my Phone number because I have a german prefix and the country I previously choose is England
Sep 1, 2019 04:22:50 AM by Petra R
Konstantin A wrote:Hi,
I'm from Germany and I just moved to England, now I can't verify my Phone number because I have a german prefix and the country I previously choose is England
Walk to your nearest shop and buy a UK pay-as-you-go SIM card. If you "moved to England" you'll need a UK number anyway.
Sep 1, 2019 04:27:49 AM by Konstantin A
Hi Petra, thanks for your supply.
I will only be living here for like 6 months so I could live quite good with EU roaming.
Isn't there a way to change my account back to german with the current location being in England?
Greetings,
Konstantin
Sep 1, 2019 04:27:47 AM Edited Sep 1, 2019 04:28:02 AM by Aleksandar D
Hi Konstantin,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further. Let us know if you need further assistance.
Thank you.
Sep 2, 2019 02:39:28 PM by Claire G
It says my phone number is verified on that page when building my profile, but then it says it's not verified on the code page. It won't let me re-enter a phone number or the code I was sent and will not resend the code.
Sep 2, 2019 03:14:39 PM by Bojan S
Hi Claire,
Thank you for reaching out to us. I checked your account and it looks like you successfully completed the phone verification process. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Sep 2, 2019 03:26:15 PM by Claire G
Sep 2, 2019 07:23:35 PM by Avery O
Hi Claire,
I checked your account and can see that your phone number is already verified. Are you still seeing the "not-verified" notification on your account?
Sep 3, 2019 10:16:58 AM by Heather A
I cannot add my phone number to this account. It says "This number is being used by antoher account. Please provide a different number." I've had the same number for 10+ years and none of my other emails are linked to an account, so there is no way for me to move forward with my account.
Sep 3, 2019 11:35:25 AM by Bojan S
Thank you for reaching out to us, Heather.
One of our team members will reach out to you directly to assist you with your phone verification process.
Sep 3, 2019 03:08:39 PM by Danielle W
When setting up your profile, has anyone received the message, "you failed to verify this phone number"? I've never tried to verify that phone number, and it's my direct cell. I've even tried typing in friends numbers just to test and nothing works. I can't get past this step to finish verifying my profile. Help!
Sep 3, 2019 05:08:07 PM by Avery O
Hi Danielle,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Sep 3, 2019 05:50:30 PM by Beth S
I entered my cell number, but have not received a text with the verification code!