I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Thank you for reaching out to us, Dan.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[#3]

Hello,

I'm trying to create a new account, however, the phone number page of the profile set up will not send my phone the code. I've tried on two different numbers. And there is no way to bypass this part of the sign-up process without entering the verification code.

Thank you!

[#4]

Hi Emily,

I checked this for you and it looks like you successfully verified your phone number. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[#5]

Hello! I cannot complete my profile because UpWork thinks my phone number is verified but is also saying it is not. 

I cannot change my number for another code because UpWork thinks my phone number is already verified. Most of it is complete, but I cannot view any jobs because of this issue or apply for anything due to this issue. I also cannot change my profile photo (to a more professional one) without having a complete profile, so this issue is problematic.

[#6]

Thank you for reaching out to us, Andrew.

One of our team members will reach out to you directly to assist you with your concerns. 

[#7]

Hello, 

I am experiencing the same issue where I am not recieving the text to verify my account. Can some please help? Thanks!

Cheers,

Davis

[#8]

Hi Davis,

One of our team members will reach out to you directly via support ticket and assist you further, thanks.

[#9]

Hi Crystal,

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[#10]

I entered my phone number to receive the verification code, and when I enter the code it takes me to the same page but this time it says that phone number is not verified. I resend it, but the code text box is now grayed out. What do I do?

[#11]

Hi Julian,

One of our team members will reach out to you directly via support ticket and assist you further, thanks.

[#12]

I am having the same issue.

[#13]

Hi Abiodun, 

A member of the Customer Support Team will reach out to you to assist you with your concern. 

[#14]

Hi,

Piggy backing on to this thread.

I'm trying to raise a complaint as I haven't received my verification code on my phone. Quite frustrating as I just started setting up my profile and want to just get on with it!

[#15]

Thank you for reaching out to us, Amna.

One of our team members will reach out to you directly via support ticket to assist you with your phone verification process. 

[#16]

I just got the email that my account is now live. I clicked the confirm your account button. It takes me to the create your profile information page. I complete and check the information and move onto verifying the phone number. Now it says that my phone number can't be verified as it is being used in another profile which can't be true. Not sure how to fix this. 

Best,

Austin

[#17]

Hi Austin,

Thanks for reaching out to us. I sent you a PM with more information regarding your request.

Thank you.

[#18]

I had an old account that was connected to my ohone number. I no longer have the old account information or the email address associated with that account. I want to verify the new account. What do I do?

[#19]

Hi Rusty,

Could you please send me a PM with the username and email address of the old account? I'll check that for you and assist you accordingly.

Thank you.

[#20]

I still have not received a solution to this problem.

[#21]

Thank you for reaching out to us, Rusty.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#22]

Hi Kathryn,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#23]

Hello! I am trying to complete my profile but it is stuck on the phone number. Would a member of the admin team please contact me?

[#24]

Hi Melonie, 

I have shared your account information with the Customer Support Team. Someone will reach out to you to assist you with your concern.