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How do I verify my phone if I receive the, "This number is being used by another account. Please pro

Active Member
Julian T Member Since: Sep 15, 2019
1151 of 1,579

I entered my phone number to receive the verification code, and when I enter the code it takes me to the same page but this time it says that phone number is not verified. I resend it, but the code text box is now grayed out. What do I do?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1152 of 1,579

Hi Julian,

 

One of our team members will reach out to you directly via support ticket and assist you further, thanks.


-Joanne
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Active Member
Abiodun O Member Since: Sep 15, 2019
1153 of 1,579

I am having the same issue.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1154 of 1,579

Hi Abiodun, 


A member of the Customer Support Team will reach out to you to assist you with your concern. 


-Avery
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Active Member
Amna H Member Since: Sep 16, 2019
1155 of 1,579

Hi,

 

Piggy backing on to this thread.

 

I'm trying to raise a complaint as I haven't received my verification code on my phone. Quite frustrating as I just started setting up my profile and want to just get on with it!

 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1156 of 1,579

Thank you for reaching out to us, Amna.

 

One of our team members will reach out to you directly via support ticket to assist you with your phone verification process. 

~ Bojan
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Active Member
Austin H Member Since: Sep 17, 2019
1157 of 1,579

I just got the email that my account is now live. I clicked the confirm your account button. It takes me to the create your profile information page. I complete and check the information and move onto verifying the phone number. Now it says that my phone number can't be verified as it is being used in another profile which can't be true. Not sure how to fix this. 

 

Best,

 

Austin

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1158 of 1,579

Hi Austin,

 

Thanks for reaching out to us. I sent you a PM with more information regarding your request.

 

Thank you.

~ Aleksandar
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Active Member
Rusty H Member Since: Sep 17, 2019
1159 of 1,579

I had an old account that was connected to my ohone number. I no longer have the old account information or the email address associated with that account. I want to verify the new account. What do I do?

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1160 of 1,579

Hi Rusty,

 

Could you please send me a PM with the username and email address of the old account? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
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