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Re: Phone verification

Community Guru
Petra R Member Since: Aug 3, 2011
1161 of 1,504

Christopher H wrote:

I am unable to change my phone number for verification purposes. 

Is it possible that you are a little confused about where you are located?

Active Member
Christopher H Member Since: Apr 30, 2019
1162 of 1,504
Where I’m located?
Goran V Moderator Member Since: Mar 24, 2017
1163 of 1,504

Hi Christopher,


Could you confirm if you would like to change the phone number code, or you would like to add another phone number on your profile?

Unfortunately, the phone number code can't be changed as it is automatically selected for the country that is listed on your profile. If you have any additional questions let me know, thank you.

Active Member
Dee S Member Since: Jul 19, 2019
1164 of 1,504
The verification code won't send to my cellphone
Aleksandar D Moderator Member Since: Mar 23, 2019
1165 of 1,504

Hi Dee,


Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Active Member
Frances R Member Since: Jul 24, 2019
1166 of 1,504

I am having difficulty verifying my phone number. I had a duplicate account and I think my phone number may still be connected to that account which is now closed. 

Avery O Moderator Member Since: Nov 23, 2015
1167 of 1,504

Hi Frances, 

I apologise for the delay as I missed seeing your post. I have shared your concern with the Customer Support Team, and they will reach out to you to assist you further.

Active Member
Frances R Member Since: Jul 24, 2019
1168 of 1,504

Thank you so much, Avery. I appreciate your help.


- Fran

Active Member
Sarah K Member Since: Sep 18, 2019
1169 of 1,504
Hi, I am trying to create an account and after I fill our the profile and hit next it asks for a phone number so it can send me a verification code. It doesn't allow me to submit abumber and I never get a code. I've tried different browsers and even the iOS app. It does not have an option to proceed with the account unless I verify through text, but nothing works. I've tried many times over the last few months. What can I do? Thank you.
Bojan S Moderator Member Since: Mar 9, 2018
1170 of 1,504

Thank you for reaching out to us, Sarah.


One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan