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Re: Phone verification

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1171 of 1,556

Hi Dee,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Frances R Member Since: Jul 24, 2019
1172 of 1,556

I am having difficulty verifying my phone number. I had a duplicate account and I think my phone number may still be connected to that account which is now closed. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1173 of 1,556

Hi Frances, 

I apologise for the delay as I missed seeing your post. I have shared your concern with the Customer Support Team, and they will reach out to you to assist you further.


-Avery
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Frances R Member Since: Jul 24, 2019
1174 of 1,556

Thank you so much, Avery. I appreciate your help.

 

- Fran

Active Member
Sarah K Member Since: Sep 18, 2019
1175 of 1,556
Hi, I am trying to create an account and after I fill our the profile and hit next it asks for a phone number so it can send me a verification code. It doesn't allow me to submit abumber and I never get a code. I've tried different browsers and even the iOS app. It does not have an option to proceed with the account unless I verify through text, but nothing works. I've tried many times over the last few months. What can I do? Thank you.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1176 of 1,556

Thank you for reaching out to us, Sarah.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Zachery O Member Since: Sep 18, 2019
1177 of 1,556

so i have provided all the information to complete my profile i even got my number verified, it even has a checkbox next to it saying verified. but when i try to complete my profile it prompts me to enter a code for my phone to verify it when i click the button it doesnt send me a new code  and wont let me type. it says i need to put in a new number because i failed to verify my number that is already shown as verified. but it wont let me change the number either. i am very frustrated with this and i cannot move forward until this issue is resolved. i would deeply appreciate any support i could get with this issueverrified.PNGprompts me to verify my verified numberproblems.PNGimmediately displays this page after clicking "Go To Enter Code"

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1178 of 1,556

Thank you for reaching out to us, Zachery.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with this concern. 

~ Bojan
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Zachery O Member Since: Sep 18, 2019
1179 of 1,556
Thank you I appreciate it
Active Member
Casey E Member Since: Sep 18, 2019
1180 of 1,556

I am creating my profile. It asks me to enter my phone number to verify it before I can update my profile. It will not accept my phone number. I have tried on two laptops and my phone, all three will not allow me to click the highlighted "Verify Phone Number" button. I am unable to do anything.

 

**Edited for community guidelines**

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