I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

I am unable to change my phone number for verification purposes. 

[#3]

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Christopher H wrote:

I am unable to change my phone number for verification purposes. 

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Is it possible that you are a little confused about where you are located?

[#4]

Where I’m located?

[#5]

Hi Christopher,

Could you confirm if you would like to change the phone number code, or you would like to add another phone number on your profile?

Unfortunately, the phone number code can't be changed as it is automatically selected for the country that is listed on your profile. If you have any additional questions let me know, thank you.

[#6]

The verification code won't send to my cellphone

[#7]

Hi Dee,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#8]

I am having difficulty verifying my phone number. I had a duplicate account and I think my phone number may still be connected to that account which is now closed. 

[#9]

Hi Frances, 

I apologise for the delay as I missed seeing your post. I have shared your concern with the Customer Support Team, and they will reach out to you to assist you further.

[#10]

Thank you so much, Avery. I appreciate your help.

- Fran

[#11]

Hi, I am trying to create an account and after I fill our the profile and hit next it asks for a phone number so it can send me a verification code. It doesn't allow me to submit abumber and I never get a code. I've tried different browsers and even the iOS app. It does not have an option to proceed with the account unless I verify through text, but nothing works. I've tried many times over the last few months. What can I do? Thank you.

[#12]

Thank you for reaching out to us, Sarah.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#13]

so i have provided all the information to complete my profile i even got my number verified, it even has a checkbox next to it saying verified. but when i try to complete my profile it prompts me to enter a code for my phone to verify it when i click the button it doesnt send me a new code  and wont let me type. it says i need to put in a new number because i failed to verify my number that is already shown as verified. but it wont let me change the number either. i am very frustrated with this and i cannot move forward until this issue is resolved. i would deeply appreciate any support i could get with this issueprompts me to verify my verified numberimmediately displays this page after clicking "Go To Enter Code"

[#14]

Thank you for reaching out to us, Zachery.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with this concern. 

[#15]

Thank you I appreciate it

[#16]

I am creating my profile. It asks me to enter my phone number to verify it before I can update my profile. It will not accept my phone number. I have tried on two laptops and my phone, all three will not allow me to click the highlighted "Verify Phone Number" button. I am unable to do anything.

**Edited for community guidelines**

[#17]

Thank you for reaching out to us, Casey.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#18]

Hi ~ I'm trying to complete freelance account set up and need to do phone verification. The problem is, I am not receiving the text of the code I need to enter to verify. My phone # is entered correctly, but without code to enter I can't verify my account to get started.

I can't find anywhere else to address this issue except here, but it seems like a tech issue Upworks end. Thanks.

[#19]

Hi Linda, 

I have shared your issue with the Customer Support Team, and they will reach out to you to assist you further with your phone verification. 

[#20]

Hello! 🙂
My issue right now is I can't submit a proposal to any projects because I have to verify my phone number but the phone number shown is my previous phone number. When I try to replace it with my current number, it says I attempted to change my phone number too many times and that I should contact support. I tried replacing my phone number in my contact info page but that did not resolve the issue. 😞 Thank you for taking the time to read and I hope you can help me. Have a good day! 🙂

P.S.
I registered to ODesk (during my registration) last 2013 (I think). I did one job for a client and that client did not reply to any of my messages after I sent him the finished material and of course I didn't get paid. I was so disappointed that I stopped using Odesk and looked for another job at another website. I decided to try Odesk/Upwork again but then there is this issue.

[#21]

Hi Leslie Anne,

Please try updating your phone number again and let me know if you were successful.

[#22]

Thank you for your reply! I forgot to mention that I was successful in updating my phone number in my contact info page. It just seems like the system wouldn't use my new phone number when asking for verification. I tried submitting a proposal after you replied but I found out I'm already out of connects. I will try again come September. Thank you again! 😊😊😊

[#23]

HI, I have the same issue I can't submit proposal because until now my Phone number is still not verified. when I'm trying to change it. It says please contact support. 

[#24]

Hi Andy,

I just sent you a private message with more information. It should show in the upper left corner.

Thanks.

[#25]

I'm having same issues while trying to finish my profile. I put in my number and never got code, now when i try it says I've failed so I have to use a different number, when I put in a different number it changes back to mine and gives me same message. I'd like to just verify with my own number and get this thing going. 

Thanks in advance.

[#26]

Hi Jose,

We'll have one of our agents reach out to you directly and assist you further, thank you for your patience.