How do I verify my phone if I receive the, "This number is being used by another account. P

[Joanne Marie P]

Hi Julian,

One of our team members will reach out to you directly via support ticket and assist you further, thanks.

[Abiodun O]

I am having the same issue.

[Avery O]

Hi Abiodun, 

A member of the Customer Support Team will reach out to you to assist you with your concern. 

[Amna H]

Hi,

Piggy backing on to this thread.

I'm trying to raise a complaint as I haven't received my verification code on my phone. Quite frustrating as I just started setting up my profile and want to just get on with it!

[Bojan S]

Thank you for reaching out to us, Amna.

One of our team members will reach out to you directly via support ticket to assist you with your phone verification process. 

[Austin H]

I just got the email that my account is now live. I clicked the confirm your account button. It takes me to the create your profile information page. I complete and check the information and move onto verifying the phone number. Now it says that my phone number can't be verified as it is being used in another profile which can't be true. Not sure how to fix this. 

Best,

Austin

[Aleksandar D]

Hi Austin,

Thanks for reaching out to us. I sent you a PM with more information regarding your request.

Thank you.

[Rusty H]

I had an old account that was connected to my ohone number. I no longer have the old account information or the email address associated with that account. I want to verify the new account. What do I do?

[Aleksandar D]

Hi Rusty,

Could you please send me a PM with the username and email address of the old account? I'll check that for you and assist you accordingly.

Thank you.

[Rusty H]

I still have not received a solution to this problem.