Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: I didn't receive a text message verification code

Community Guru
Riri A Member Since: Jul 21, 2018
81 of 1,455

Hi Michael,

 

Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else

~ Riri
Active Member
Megan Q Member Since: Jul 21, 2019
82 of 1,455

Hello, I too am having issues with the text message verification code. When I look at my phone number, it is a digit off. Can you please help with this? 

 

Thank you,

Megan Quick

Moderator
Avery O Moderator Member Since: Nov 23, 2015
83 of 1,455

Hi Megan, 


A member of the Customer Support Team will reach out to you to assist you further. 


-Avery
Untitled
Active Member
Victoria E Member Since: Aug 19, 2019
84 of 1,455

will you call the number or should I wait for an email?

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
85 of 1,455

Hi Victoria,

 

One of our team members will reach out to you directly via email to assist you with your phone verification process. 

 

Thank you for reaching out to us. 

~ Bojan
Untitled
Highlighted
Active Member
Juliette T Member Since: Sep 25, 2019
86 of 1,455
Hello,
I am having the same issue. I also need to change the email address linked to my account.

Thank you!
Moderator
Avery O Moderator Member Since: Nov 23, 2015
87 of 1,455

Hi Juliette, 


I've shared your account information with the team so that they can assist you further. Once the issue is resolved, you should be able to access your Contact Info page through your Settings and update your email address. 


-Avery
Untitled
Active Member
Jaime S Member Since: Oct 21, 2019
88 of 1,455

I am having the same issue. I have tried to verify on different devices but nothing has worked.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
89 of 1,455

Hi Jaime, 

 

One of our agents will reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us! 

~ Bojan
Untitled
Active Member
Margaret Marie Z Member Since: Aug 31, 2019
90 of 1,455

 I am also not recieving a code to verify my number. Please help.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS