Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: I didn't receive a text message verification code

Highlighted
Active Member
Juliette T Member Since: Sep 25, 2019
141 of 2,877
Hello,
I am having the same issue. I also need to change the email address linked to my account.

Thank you!
Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
142 of 2,877

Hi Juliette, 


I've shared your account information with the team so that they can assist you further. Once the issue is resolved, you should be able to access your Contact Info page through your Settings and update your email address. 


-Avery
Untitled
Highlighted
Active Member
Jaime S Member Since: Oct 21, 2019
143 of 2,877

I am having the same issue. I have tried to verify on different devices but nothing has worked.

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
144 of 2,877

Hi Jaime, 

 

One of our agents will reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us! 


~ Bojan
Untitled
Highlighted
Active Member
Margaret Marie Z Member Since: Aug 31, 2019
145 of 2,877

 I am also not recieving a code to verify my number. Please help.

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
146 of 2,877

Hi Margaret,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.


Untitled
Highlighted
Active Member
Randall Q Member Since: Nov 4, 2019
147 of 2,877

I am having a simular problem. When I try to enter my phone number to verify it says another account is already using my phone number. Can someone please contact me to help solve this problem?

 

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
148 of 2,877

Hi Randall,

 

Please be reminded that Upwork does not allow users to have multiple accounts. Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
Untitled
Highlighted
Active Member
Tyler M Member Since: Nov 14, 2019
149 of 2,877
Same issue, can someone help me pls?
Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
150 of 2,877

Hi Tyler, 


Could you please specify the issue you are experiencing when trying to add your mobile number to your account? Let me know so that I can assist you further.


-Avery
Untitled