Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Oct 7, 2019 08:34:01 AM by Mark M
I am having the same problem. Tried Chrome, Safari and also the mobile app. When I push "Verify Phone Number" nothing happens.
Oct 7, 2019 09:00:13 AM by Bojan S
Thank you for reaching out to us, Sharkey.
One of our team members will reach out to you directly to assist you with your phone verification process.
Oct 7, 2019 10:13:16 AM by Eric K
I am trying to finish my profile, but the Verify Phone Number button is not doing anything. I have tried in three different browsers (Safari, Firefox, Chrome - all up to date) and have also tried clearing the cache, cookies, etc. Hasn't helped.
Oct 7, 2019 10:59:22 AM by Bojan S
Thank you for reaching out to us, Eric.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Oct 7, 2019 11:02:48 AM Edited Oct 7, 2019 11:40:33 AM by Bojan S
I am trying to update my profile. When I click "next" and enter my phone number for verification, nothing happens. I click the green "Verify Phone Number", but no action registers, and I am not receiving any message to my phone. I have tried on both Safari and Chrome.
**Edited for community guidelines**
Oct 7, 2019 11:42:19 AM by Bojan S
Hi Daria,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Oct 8, 2019 03:00:03 PM by Johana C G
Hi,
I too need someone to assist with the phone verification. I have tried many times over many days with the correct phone number, but I never receive a text. I did a request a couple of weeks ago, but there's no clear way to go back to it. It was Request #26593657. Can you help please?
Thanks,
Caro
Oct 8, 2019 03:09:52 PM by Bojan S
Thank you for reaching out to us, Carolay.
One of our team members will reach out to you directly to assist you with your phone verification process.
Oct 9, 2019 09:50:52 AM by Matilda A
I'm trying to complete my profile for my Upwork account. To do this, I need to add my phone number. When I attempt to add it, I receive a message saying my phone number is already in use with another account. I tried to log in to Upwork with the e-mail address of an old account to see if it was attached to it. Unfortunately, Upwork can't find an account for the e-mail address of the old account.
Is there anyone who can help? My phone number is attached to an e-mail address that has no account according to Upwork. I don't know how to move forward.
Oct 9, 2019 10:28:24 AM by Nazariy T
I'd like to compelte the registration just to remove my old profile draft, and free up my email to create a new profile, so if you could delete my profile right away that'd be great. Thanks
Oct 9, 2019 12:41:17 PM by Bojan S
Hi Nazariy,
Please be reminded that Upwork does not allow users to have multiple accounts. The email address that is associated with one account cannot be associated with another account. We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you!
Oct 9, 2019 01:35:04 PM by Nazariy T
Oct 9, 2019 09:28:05 PM by Scott J
Hello,
I'm new and when I click on the text my phone nothing happens.
Thanks,
Scott
Oct 9, 2019 10:48:28 PM by Avery O
Hi Scott,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Oct 10, 2019 05:23:46 PM by Jake P
I DIDNT RECIEVE THE TEXT MESSAGE VERIFICATION CODE TO COMPLETE MY PROFILE...THE PHONE # IS CORRECT BUT NO MESSAGE.
Oct 10, 2019 07:37:03 PM by Avery O
Hi Jake,
I apologise for the inconvenience. Let me just check this with the team, and I'll come back here with an update about your concern. Thank you for your patience!
Oct 10, 2019 07:30:20 PM by Avery O
Hi Robert,
I'm sorry for the inconvenience. I'll go ahead and look into this, and will update this post once I have more information.
Apr 19, 2018 11:45:28 AM by Michelle M
I am trying to create my profile but I cannot get my phone number to verify and move onto the next step. I have put it incorrectly.
Apr 19, 2018 12:30:41 PM by Valeria K
Hi Michelle,
Thanks for letting us know. An agent will reach out to you directly and assist with your phone verification.
Aug 23, 2019 10:13:49 PM by Erick N
Aug 23, 2019 11:01:08 PM by Aleksandar D
Hi Erick,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 27, 2019 10:53:03 PM by Aleksandar D
Hi Elyes,
One of our team members will reach out to you directly via a support ticket to assist you further with phone verification.
Thank you.
Oct 28, 2019 03:42:37 PM by Bojan S
I apologize for the delay in receiving an update, Elyes.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.
Thank you for your patience.
Apr 18, 2020 07:10:30 AM by Randa H
Hello - I'm also having issues receiving a phone verification code to complete my profile. Can you help?
Apr 18, 2020 08:16:25 AM by Aleksandar D
Hi Randa,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 11, 2020 11:24:21 PM by Paul C
can you help me to please? I have the same issue, "Not receiving verification Text Message"! thanks
Sep 12, 2020 12:36:36 AM by Nikola S
Hi Paul,
One of our team members will reach out to you directly via email to assist you further.
Oct 12, 2020 09:37:34 PM by Michael R
I am having the same problem. Text verification is not functioning. I tried both mobile and desktop but it just doesnt send out text verification.
The last successul text verification was August 7
Oct 12, 2020 10:18:11 PM by Joanne P
Hi Miker,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 26, 2020 02:57:47 PM by Andrea G
Hi Eric,
I checked and can see you were able to contact someone from our team to help you with your verification. Please let us know here if the issue persists. Thanks!