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Re: You failed to verify this phone number. Please provide a different number.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1351 of 2,969

Hi Puja,

 

I checked this for you and was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
Untitled
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1352 of 2,969

Thank you for reaching out to us, Natalie.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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sidpoison
Active Member
Sid D Member Since: Aug 7, 2019
1353 of 2,969

I'm unable to change the area code for some reason

 

**Edited for community guidelines**

florydev
Community Guru
Mark F Member Since: Jul 10, 2018
1354 of 2,969

Well, something seems weird with the number you entered...what do you think it is.

 

Also, aren't you a little short for a Storm Trooper?  You have to use a a real photo or you are going to get banned.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1355 of 2,969

Hi Sid,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. 

 

Please check this help article for more information on how to update your profile photo.

 

Thank you!


~ Bojan
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elder_kaci
Active Member
Kaci E Member Since: Sep 29, 2019
1356 of 2,969

I am creating a freelance profile, but cannot verify my account via text, as I'm traveling in Vietnam and w/o cell phone access at the moment. Can I verify my identity through email or another means?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1357 of 2,969

Hi Kaci,

 

I shared your concern with the team and one of our team members will reach out to you directly via support ticket to assist you further in completing the verification process. Thanks!


-Joanne
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asanov_nursultan
Active Member
Nursultan A Member Since: Sep 29, 2019
1358 of 2,969

Hello everyone. I recently registered on UpWork. I have a problem with my phone number verification. I've verified my phone number once, but it didn't work. Now I have this: Screen Shot 2019-09-29 at 4.42.39 PM.jpg

 

 

 

 

 

 

 

 

 

 

 

Then when I push "Go to Enter Code", I get this:Screen Shot 2019-09-29 at 4.43.58 PM.jpg

 

 

 

 

 

 

 

When I click the "Resend" button, I don't get any message. If I click "Change", I get the same result as on the first image.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1359 of 2,969

Hi Nursultan, 

I will go ahead and share your account information with the Customer Support Team so that they can get back to you and assist you further.


-Avery
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conceptsbymary
Active Member
Mary M Member Since: Sep 30, 2019
1360 of 2,969

I am in the midst of completing my profile. Upwork has asked me to verify my phone number. Upwork states that my phone number is in use already. I have no other accounts. Please assist in verifying my phone number.

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