I can’t receive activation code from my celluler message to veryfication my phone number at upwork. At the time i resend the code for 2nd times, upwork say can’t procsess, please Contact support team. I have been send request ticket to the upwork team support five hours ago for this problem, until now there was no answer from the support team.
I can see that you already have an open ticket regarding your issue. I have followed up with the team so that they can get back to you and assist you through your open ticket.
I checked your account and can see that you already have an open ticket regarding this issue, and the team is investigating this further. If they have more information, they will update you on the same ticket thread. Feel free to follow up on your support ticket if you have questions, or have more information you with to share with the team.
I am trying to make a new Upwork account since my previous account kept leading me to an error screen. I am setting up my profile but can't get past phone number verification since I am using the same number as I was on the other account and am getting the message:
"This number is being used by another account. Please provide a different number."
It is the only number that I currently have and I really want to make an account so any help with this would be appreciated.
Creating multiple accounts is a violation of Upwork ToS.
You will need to work with Customer Service to eliminate the second or other additional accounts, and use only the first account that you created.
I agree, customer service actually deleted my previous account (I was able to start a new one again with the same email). Just a bit confused as to why they wouldn't let me do the same with my phone number.
I was abroad without my cell phone service when I first attempted to sign up for upwork. When I got to verifying my cell phone, it sent me the text, which I obviously didn't get because I was on a trip abroad.
Now, back in the states, it tells me:
I don't have another phone number so I was hoping someone could assist me with resetting this so I can verify my phone number.
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