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Re: Phone Number Verification Problems

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1371 of 2,980

Thank you for reaching out to us, Sabrina.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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alisonn71
Active Member
Alison P Member Since: Oct 1, 2019
1372 of 2,980

I haven't received the text to verify my phone number.  I am unable to go further in saving my new profile.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1373 of 2,980

Hi Alison, 


I'm sorry for the inconvenience this has caused you. Please expect a member of the Customer Support Team to reach out to you through an email to assist you with your concern. 


~ Avery
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dean-robertazzi
Active Member
Dean R Member Since: Oct 2, 2019
1374 of 2,980

I'm having the exact same issue and I used a different browser. Can someone from customer support please contact me? Thank you.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1375 of 2,980

Thank you for reaching out to us, Dean.

 

One of our team members will reach out to you directly via support ticket to assist you with this concern!

~ Bojan
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franklin-georgia
Active Member
Georgia F Member Since: Sep 28, 2019
1376 of 2,980

It keeps asking to verify my phone number to submit a proposal, but no code is sent to my phone. Any help? Thanks!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1377 of 2,980

Thank you for reaching out to us, Georgia.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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mjoshi93
Active Member
Miran J Member Since: Oct 3, 2019
1378 of 2,980

I'm trying to verify my phone number but it says it's already being used by another other account/user, I haven't got any other accounts, please help! 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1379 of 2,980

Hi Miran,

 

Could you please click on my name and send me a PM with more information about the issue you're experiencing. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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alisonn71
Active Member
Alison P Member Since: Oct 1, 2019
1380 of 2,980
I tried the phone verification the other day, and never received the text.
I need to know when someone is going to actually call me and the number
that you will be calling from. I'm not always available to answer my phone.
So I need to set up an actual time for the call.