Phone number

[Petra R]

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Edward H wrote:

I have a cell phone from outside the country and it's not receiving the verification text from Upwork. How can I get around this?

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Set your location to your real country.

[Edward H]

Hi Petra,

I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.

[Petra R]

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Edward H wrote:

Hi Petra,

I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.

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Edward, if you live in the US, would it not make sense to have a US phone number?

[Joanne Marie P]

Hi Edward,

One of our team members reached out to you to assist directly in verifying your phone number. Thank you!

[Jen L]

My phone number says it cannot be verified saying it is being used by another account but this can't be correct because this is my first time creating an account.

[Aleksandar D]

Hi Jen,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[Rita P]

I cannot verify my phone number. button does not seem to work. I add my phone number and nothing happens when I click on verify button

[Aleksandar D]

Hi Rita,

I'm sorry about the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[Ashleigh D]

Hi! It says a different account is connected to my phone number even though I don't remember making another account? Could you unattach the number?

[Avery O]

Hi Ashleigh, 

A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.