Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Oct 2, 2019 09:01:32 AM by Georgia F
It keeps asking to verify my phone number to submit a proposal, but no code is sent to my phone. Any help? Thanks!
Oct 2, 2019 09:29:16 AM by Bojan S
Thank you for reaching out to us, Georgia.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
Oct 3, 2019 11:29:56 AM by Miran J
I'm trying to verify my phone number but it says it's already being used by another other account/user, I haven't got any other accounts, please help!
Oct 3, 2019 01:30:08 PM by Alison P
Oct 3, 2019 02:10:07 PM by Bojan S
Thank you for reaching out to us, Alison.
One of our team members will reach out to you directly via email to assist you with your phone verification process.
Oct 4, 2019 07:20:07 PM Edited Oct 4, 2019 09:26:22 PM by AleksandarD A
After creating my Profile, I entered my phone number in order to receive a verification code. When I select the "Verify Phone Number", nothing happens. I have tried deleting history, restarting, trying different browsers...nothing seems to help. Will someone from the support team please contact me and correct this?
**Edited for Community Guidelines**
Oct 4, 2019 09:28:20 PM Edited Oct 4, 2019 09:41:03 PM by AleksandarD A
Hi Rebecca,
Thanks for reaching out to us. Please update your phone number to include the country code as well. For more information, please check out this help article.
Thank you.
Oct 18, 2019 04:50:42 AM by Rebecca N
I received an email on Oct 4, 2019 indicating the below message, however nobody has reached out to me with a support ticket. And yes I have checked my junk folder. And FYI including a country code in the phone number hasn't resolved the issue.
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Oct 18, 2019 04:57:43 AM by Goran V
Hi Rebecca,
I`m sorry about the delay with this. Our team is reaching out to you as we speak and will assist you further directly via ticket/email. Thank you.
Oct 5, 2019 05:32:40 AM by Dan M
On the online application, the button 'Verify Phone Number' on the 'Set a security phone number' doesn't seem to be working in either Chrome or Safari.
Oct 5, 2019 06:03:15 AM by AleksandarD A
Hi Dan,
Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further with phone verification.
Thank you.
Oct 5, 2019 06:03:13 AM by Tanner C
I live in the UK but I have a US phone number. When creating a profile and entering a phone number for verification, the site automatically adds +44 in front of my phone number and I can't change it.
I also can't temporarily change my country so that I can verify my number either.
Consider adding the ability to change the country code on the registration form for phone numbers.
Oct 5, 2019 06:45:49 AM by AleksandarD A
Hi Tanner,
One of our team members will reach out to you directly via a support ticket to assist you further with verifying your phone number. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Oct 5, 2019 10:46:10 AM by Edward H
I have a cell phone from outside the country and it's not receiving the verification text from Upwork. How can I get around this?
Oct 5, 2019 11:16:48 AM by Petra R
Edward H wrote:I have a cell phone from outside the country and it's not receiving the verification text from Upwork. How can I get around this?
Set your location to your real country.
Oct 5, 2019 11:26:20 AM by Edward H
Hi Petra,
I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.
Oct 5, 2019 09:40:37 PM by Petra R
Edward H wrote:Hi Petra,
I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.
Edward, if you live in the US, would it not make sense to have a US phone number?
Oct 6, 2019 05:32:30 PM by Joanne P
Hi Edward,
One of our team members reached out to you to assist directly in verifying your phone number. Thank you!
Oct 5, 2019 10:55:19 PM by Jen L
My phone number says it cannot be verified saying it is being used by another account but this can't be correct because this is my first time creating an account.
Oct 6, 2019 12:33:40 AM by AleksandarD A
Hi Jen,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Oct 6, 2019 07:12:29 AM by Rita P
I cannot verify my phone number. button does not seem to work. I add my phone number and nothing happens when I click on verify button
Oct 6, 2019 07:46:03 AM by AleksandarD A
Hi Rita,
I'm sorry about the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Oct 6, 2019 06:59:33 PM by Ashleigh D
Hi! It says a different account is connected to my phone number even though I don't remember making another account? Could you unattach the number?
Oct 6, 2019 09:13:33 PM by Avery O
Hi Ashleigh,
A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.