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Re: phone number problems

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
1391 of 2,969

Edward H wrote:

I have a cell phone from outside the country and it's not receiving the verification text from Upwork. How can I get around this?


Set your location to your real country.

 

edward_hackett
Active Member
Edward H Member Since: Oct 5, 2019
1392 of 2,969

Hi Petra,

I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
1393 of 2,969

Edward H wrote:

Hi Petra,

I'm in the US and I've got myself set up in the US, but the phone # itself is from Poland. When I tried to change over to my old address Poland, it just told me that it can't find my location.


Edward, if you live in the US, would it not make sense to have a US phone number?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1394 of 2,969

Hi Edward,

 

One of our team members reached out to you to assist directly in verifying your phone number. Thank you!


-Joanne
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jlatchman324
Active Member
Jen L Member Since: Oct 5, 2019
1395 of 2,969

My phone number says it cannot be verified saying it is being used by another account but this can't be correct because this is my first time creating an account.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1396 of 2,969

Hi Jen,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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rpolizzi1
Active Member
Rita P Member Since: Oct 6, 2019
1397 of 2,969

I cannot verify my phone number. button does not seem to work. I add my phone number and nothing happens when I click on verify button

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1398 of 2,969

Hi Rita,

 

I'm sorry about the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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ashleighdakin
Active Member
Ashleigh D Member Since: Oct 6, 2019
1399 of 2,969

Hi! It says a different account is connected to my phone number even though I don't remember making another account? Could you unattach the number?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1400 of 2,969

Hi Ashleigh, 


A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused.


-Avery
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